Study Week 2 Quality Operations Management

Question 1

Garvins 8 dimensions of Quality

Answer 1

1. Performance
2. Features
3. Reliability
4. Conformance
5. Durability
6. Serviceability
7. Aesthetics
8. Perceived quality

Question 2

Development of Quality Movement

Answer 2

Quality Management - continues improvement before under and after
Quality assurance - before production
Quality control - during production
Quality inspection - after production

Question 3

Cornestone model 5 areas

Answer 3

Focus on processes - how we create alue
Improve continuesly - PDSA 
Focus on customers - The source 
Let everybody be committed 
Base decisions on fact - six sigma

Question 4

Dean & Bowen three principles

Answer 4

Customer focus
Continues improvement
Teamwork

Question 5

7 Quality control tools

Answer 5

Control chart
Pareto chart
Histogram
Fishbone diagram
Stratification
Scatter plot
Control Chart

Question 6

7 Management tools

Answer 6

Affinity Diagram 
Interrelationship diagraph
Tree diagram
Matrix diagram
Matrix data analysis
actitivity network diagram
Problem decision chart