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Quality Operations Management TEK145

This class was created by Brainscape user Simon Rutstrom. Visit their profile to learn more about the creator.

By: Simon Rutstrom
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Decks in this class (13)

Study Week 2 Quality Operations Management
Garvins 8 dimensions of quality,
Development of quality movement,
Cornestone model 5 areas
6  cards
Study Week 3 Product development
What is project portfolio management,
Technology cycles characterised i...,
What is a dominant design
9  cards
Study week 4 Operations Management
4 areas with principles,
Manufacturing processes,
The 4vs
5  cards
Study Week 5 Design For quality
Kano model,
Overview steps in qfd,
4  cards
Study week 6 Service Operations Management
Unique characteristics of service...,
Value chain,
Value shop
14  cards
Study week 7 Change management
Change management levels,
Change management approaches,
Lewis change model
18  cards
Summary of literature seminar week 2
Dean and bowen suggest three main...,
Connection between principles in ...,
Main similarities and differences...
3  cards
Summary Literature seminar week 3
New product portfolio management ...,
Technology roadmapping
2  cards
Summary Literature Seminar week 4
To what extent could the five key...,
Differences if internal or extern...,
Sustainable om production and ope...
5  cards
Summary Literature Seminar week 5
Lengnick hall 1996 explain 5 dist...,
Discuss how customer focus can be...,
Drivers of customer satisfaction ...
7  cards
Summary Literature Seminar week 6
Transition towards,
Megatrends owen etal 2017 service...,
Megatrend that should have been i...
4  cards
Summary Literature Seminar Week 7
Bamford 2003 writes about managin...,
Van de ven and sun 2011 mentions ...
2  cards
Essential models
Aim affinity interrelationsship m...,
Kotters eight step
2  cards

More about
Quality Operations Management TEK145

  • Class purpose General learning

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