striving for perfection

Question 1

analiza porównawcza

Answer 1

benchmarking

Question 2

benchmarking

Answer 2

when a firm finds out which company performs a particular task best and models it’s performance on this best practice ways of doing things that have produced the best results elsewhere and can be adapted to a new situation

Question 3

internal benchmarking exercise

Answer 3

large companies measure the performance on different departments in relation to each other

Question 4

competitive benchmarking

Answer 4

it involves looking outside the company at how other companies in the same industry do things

Question 5

functional benchmarking

Answer 5

it looks at how the same function such as manufacturing is done by non-competitors

Question 6

reverse engineering

Answer 6

taking the product apart to see how it is made

Question 7

Six Sigma quality

Answer 7

quality can be measured in terms of the number of defects per million parts, operations, etc. For example, with 45000 defects per million parts, this is Two Sigma quality

Question 8

ultimate goal of six sigma quality

Answer 8

zero defects