quality and people Flashcards
Investors in People
a framework developed in the UK; it sets a level of good practice for training and development of people to achieve business goals
what key principles the Investors in People Standard is based on
- commitment
- planning
- action
- evaluating outcomes
commitment
commitment to invest in people to achieve business goals
planning
planning how skills, individuals and teams are to be developed to achieve these goals
action
action to develop and use necessary skills in a well defined and continuing programme directly tied to business objectives
evaluating outcomes (Def, pl)
szacowane rezultaty; the results of training and development for individual’s progressive towards goals, the value achieved and future needs
The EFQM Excellence Model (Def)
European Foundation for Quality Management; non-profit organization set up by leading European countries to help European businesses make better products and deliver improved services through the effective use of leading edge management practices
What the EFQM model refers to
- resources
- policy and strategy
- people management
- leadership
- processes
–» enablers
resources
the materials, skills and knowledge used by the firm
policy and strategy
the firm’s strategy and policies - actions to carry out those strategies
people management
the way that employees are managed
leadership
the way the organization is led
processes
how resources, policy and strategy, people management, leadership are combined and exploited
in what terms results of those factors can be measured
- business results
- customer satisfaction
- impact on society
- people satisfaction
business results
the final outcome, profits made by the firm
