quality standards Flashcards
Międzynarodowa organizacja normalizacyjna
The International Organization for Standardization (ISO)
The international organization for Standardization (Def)
it is a network of national standards institutes in over 145 countries working in in partnerships with international organizations, governments, industry, business, consumer representatives
normy międzynarodowe (Def)
International standards; documented agreements containing technical specifications or other precise criteria and guidelines to ensure that materials, products, processes and services are fit - suitable - for purpose
series of standards for management systems
- the ISO 9000
2. the ISO 14000
the ISO 9000
series on quality management which gives the requirements for quality management systems, the standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships
the ISO 14000
series on environmental management ‘for organizations wishing to operate in an environmentally sustainable manner’
What the ISO 9000 puts importance on
- the role of top management in setting policies for quality
- statutory and regulatory requirements
- measurable objectives
- resource management
- monitoring customer satisfaction
- training effectiveness
- continual improvement
the role of top management in setting policies for quality
top managers have to be seen to be involved in quality issues, not leaving this to middle management
Measurable objectives
We have to be able to measure quality and by how much it is improving
resource management
how you manage the inputs to your products, for example in human resources and materials
training effectiveness
the training of our staff is an investment and we have to measure how effective it is in terms of our future profitability
wymagania ustawowe
statutory requirements
