Stress, crisis, change management Flashcards
What are the skills that are vital tools in managing personal life and the business environment?
Stress, crisis and change management
Define stress
You are overwhelmed emotionally, physically and mentally
What are stressors?
Factors which cause stress in our lives and are in evitable realities
What is within our control in terms of stress?
Our response
What happens if we do not learn how to cope with stress?
It forms and in evitable cycle where stress itself causes stress
Who is one of the founding fathers of stress research?
Hans Selye - faced to identify that stress can be positive and negative
How can stress be positive?
The adrenaline can make you perform better
What is the negative side of being stress?
It’s can paralyse you
Name the definition of stress
A conditional feeling experience when a person perceives that demand exceed the personal and social resources the individual is able to mobilise
Name the types of stress
Functional and dysfunctional stress
Define dysfunctional stress
Debilitating, prevent you from coping and has a negative influence
Define functional stress
Prevent you from failing, spurs you on and motivate you to give your best
Name the causes of stress
External and internal
Define external cause of stress
Physical threats, situations that you cannot control, other people
Define internal cause of stress
The way we react to stresses, personality, perception and self-imposed limits - unrealistic + not aligned
What are two of the greatest causes of disease?
- under constant stress – body not getting the opportunity to relax and recover
- do you not balanced enough physical activity to burn up additional adrenaline – stays in body and causes damage
Name the two types of people in the world
- Type a
- Type B
Define type a personalities
Driven by the need to perform, compete and put huge pressure on themselves to achieve higher goals
Define type B personalities
Laid-back, except things more readily and elect to pursue a comparatively relaxed way of dealing with things
What do we have to learn in terms of stress?
To control our reaction and we need to build up the necessary support systems to cope
What can stress solutions be broken up into?
Short-term and long-term elements
When is stress acceptable?
Does not ruin our lives - cause health problems
What happens to employees who have dysfunctional stress?
They are less productive, more emotional and vulnerable to not coping with demands
Why has stress management become a billion dollar industry?
It motivates employee to perform better
How do employers provide opportunities for stress management?
Gyms, sports, relaxation facilities and child care
Define crisis
A situation that is out of control
List the ways crisis may arise
Physical danger, personal issues, interpersonal issues and social issues
What is pre-crisis?
The stage of equilibrium
Why is it important to be aware of potential dangers and monitor events happening during pre-crisis?
To be prepared for something that may develop into a crisis
Name a technique that is used by business to pre-empt a crisis?
Risk management
What is the advantage of risk management?
There is time to plan and consider alternatives and get necessary resources
What happens when a crisis brakes?
There is sold in time for planning, allocating resources okay for thinking
What is the most immediate priority during mid crisis?
Safety and re-gaining control of the situation
How many people react drink the mid crisis?
Become paralysed with fear or try to avoid this situation, whilst others may jump into action and do something positive
What is essential during mid crisis?
Gathering factual and accurate information
What is difficult during mid crisis?
Communication is difficult due to external interference or because people so focus on what they going to do and they do not respond
What is communication in terms of mid crisis?
Crucial element of maintaining control of the process
What happens after the crisis has occured?
It is time to measure the impacts and claim damages from in durance
What is important to do during post-crisis?
Rebuild and re-gain a sense of control in order to move forward
What will affect your feelings and emotions during post-crisis?
Your perception and how you react
What may be a result of post crisis?
Lost, injury or death
What is counselling?
If it was a traumatic situation want to get counselling and closure. It is a more realistic perspective
What is learning from your mistakes?
It is essential to analyse the situation in order to learn from it.
What should people analyse?
The casual factors, results and actions I could’ve been changed
What is preventing future occurrences?
Strategies must be put into place to avoid recurrences
What is developing coping skills?
Each crisis is a learning curve. Help us to develop skills that we can use in the future
Why are things constantly going wrong?
The unpredictability of the economy a number of factors affecting business
Defined micro environment
Problems within your own business – employees sick, financial issues, floods or fires
What happens during any crisis in the micro environment?
The management is in conjunction with the public relations department – will have to make decisions and handle the public and media
Define market environment
The environment outside – suppliers not delivering, stock incorrect, client suing, trade union organising strikes, competitors
How much control does a business have on the market environment?
Limited control which makes it vulnerable to a crisis developing
Define macro environment
Has to do with politics – economic issues, environmental disasters, legal issues
What may happen to an entrepreneur in the in macro environment
May have to go out of business due to factors being totally out of control
What is change?
In evitable. Natural process of growth or cyclical phenomena
Name the ways change can occur
- Planned change
- Unexpected change
Define planned change
Everything continues to go in definitely
Define unexpected change
Accident, unexpected windfall is, offered good job, pandemics – change your life in an instant
What will change cause?
The situation to improve or deteriorate
What is managing change?
A skill that can be learnt
How can change become a positive force?
By understanding change and how to cope with it
What does change require?
A lot of work, change of attitude and adjusting to new conditions
How do you move forward with change?
Except a new status quo
What are human beings naturally drawn to you?
Their comfort zones
Why are humans drawn to their comfort zones?
Like the idea of familiarity and seachange as threatening
What does change represent?
A lot of control and may expose weakness
What is the biggest factor that threaten stability in any business and astute entrepreneur to manage process?
Constant change
When can you not manage a threat?
When you don’t know where it is coming from
What happens when the business grows, matures, diversifies or changes?
I may start to move in a new direction and re-look at goals
What is one of the biggest challenges to marketers?
The fact that customers change daily
What businesses are going to survive in fickle conditions?
The ones that are flexible and constantly doing environmental scanning in order to be aware of changes
How is stress, crisis and change linked?
Each person are in a constant cycle of change and that leads to stress for Mark if it’s not handled properly it leads to a crisis
Who do we interact easily with?
Individuals and businesses in our immediate environment as those across the globe
What does communicating with the immediate environmental lead to?
Immense amount of conflicting goals, ideals and values that will lead to more crisis situations
What have we learnt through hardships?
To be strong
What is the most important part of stress, crisis and change?
To be part of the solution and not the problem
How are you grow through the change in crisis situations?
By equipping yourself with the skills to manage all of these elements
Define MILE-age
Maximum Impact, Least Effort
