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10 Business Studies > Stress, crisis, change management > Flashcards

Stress, crisis, change management Flashcards

1
Q

What are the skills that are vital tools in managing personal life and the business environment?

A

Stress, crisis and change management

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2
Q

Define stress

A

You are overwhelmed emotionally, physically and mentally

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3
Q

What are stressors?

A

Factors which cause stress in our lives and are in evitable realities

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4
Q

What is within our control in terms of stress?

A

Our response

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5
Q

What happens if we do not learn how to cope with stress?

A

It forms and in evitable cycle where stress itself causes stress

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6
Q

Who is one of the founding fathers of stress research?

A

Hans Selye - faced to identify that stress can be positive and negative

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7
Q

How can stress be positive?

A

The adrenaline can make you perform better

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8
Q

What is the negative side of being stress?

A

It’s can paralyse you

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9
Q

Name the definition of stress

A

A conditional feeling experience when a person perceives that demand exceed the personal and social resources the individual is able to mobilise

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10
Q

Name the types of stress

A

Functional and dysfunctional stress

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11
Q

Define dysfunctional stress

A

Debilitating, prevent you from coping and has a negative influence

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12
Q

Define functional stress

A

Prevent you from failing, spurs you on and motivate you to give your best

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13
Q

Name the causes of stress

A

External and internal

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14
Q

Define external cause of stress

A

Physical threats, situations that you cannot control, other people

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15
Q

Define internal cause of stress

A

The way we react to stresses, personality, perception and self-imposed limits - unrealistic + not aligned

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16
Q

What are two of the greatest causes of disease?

A
  • under constant stress – body not getting the opportunity to relax and recover
  • do you not balanced enough physical activity to burn up additional adrenaline – stays in body and causes damage
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17
Q

Name the two types of people in the world

A
  1. Type a
  2. Type B
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18
Q

Define type a personalities

A

Driven by the need to perform, compete and put huge pressure on themselves to achieve higher goals

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19
Q

Define type B personalities

A

Laid-back, except things more readily and elect to pursue a comparatively relaxed way of dealing with things

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20
Q

What do we have to learn in terms of stress?

A

To control our reaction and we need to build up the necessary support systems to cope

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21
Q

What can stress solutions be broken up into?

A

Short-term and long-term elements

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22
Q

When is stress acceptable?

A

Does not ruin our lives - cause health problems

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23
Q

What happens to employees who have dysfunctional stress?

A

They are less productive, more emotional and vulnerable to not coping with demands

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24
Q

Why has stress management become a billion dollar industry?

A

It motivates employee to perform better

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25
Q

How do employers provide opportunities for stress management?

A

Gyms, sports, relaxation facilities and child care

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26
Q

Define crisis

A

A situation that is out of control

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27
Q

List the ways crisis may arise

A

Physical danger, personal issues, interpersonal issues and social issues

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28
Q

What is pre-crisis?

A

The stage of equilibrium

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29
Q

Why is it important to be aware of potential dangers and monitor events happening during pre-crisis?

A

To be prepared for something that may develop into a crisis

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30
Q

Name a technique that is used by business to pre-empt a crisis?

A

Risk management

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31
Q

What is the advantage of risk management?

A

There is time to plan and consider alternatives and get necessary resources

32
Q

What happens when a crisis brakes?

A

There is sold in time for planning, allocating resources okay for thinking

33
Q

What is the most immediate priority during mid crisis?

A

Safety and re-gaining control of the situation

34
Q

How many people react drink the mid crisis?

A

Become paralysed with fear or try to avoid this situation, whilst others may jump into action and do something positive

35
Q

What is essential during mid crisis?

A

Gathering factual and accurate information

36
Q

What is difficult during mid crisis?

A

Communication is difficult due to external interference or because people so focus on what they going to do and they do not respond

37
Q

What is communication in terms of mid crisis?

A

Crucial element of maintaining control of the process

38
Q

What happens after the crisis has occured?

A

It is time to measure the impacts and claim damages from in durance

39
Q

What is important to do during post-crisis?

A

Rebuild and re-gain a sense of control in order to move forward

40
Q

What will affect your feelings and emotions during post-crisis?

A

Your perception and how you react

41
Q

What may be a result of post crisis?

A

Lost, injury or death

42
Q

What is counselling?

A

If it was a traumatic situation want to get counselling and closure. It is a more realistic perspective

43
Q

What is learning from your mistakes?

A

It is essential to analyse the situation in order to learn from it.

44
Q

What should people analyse?

A

The casual factors, results and actions I could’ve been changed

45
Q

What is preventing future occurrences?

A

Strategies must be put into place to avoid recurrences

46
Q

What is developing coping skills?

A

Each crisis is a learning curve. Help us to develop skills that we can use in the future

47
Q

Why are things constantly going wrong?

A

The unpredictability of the economy a number of factors affecting business

48
Q

Defined micro environment

A

Problems within your own business – employees sick, financial issues, floods or fires

49
Q

What happens during any crisis in the micro environment?

A

The management is in conjunction with the public relations department – will have to make decisions and handle the public and media

50
Q

Define market environment

A

The environment outside – suppliers not delivering, stock incorrect, client suing, trade union organising strikes, competitors

51
Q

How much control does a business have on the market environment?

A

Limited control which makes it vulnerable to a crisis developing

52
Q

Define macro environment

A

Has to do with politics – economic issues, environmental disasters, legal issues

53
Q

What may happen to an entrepreneur in the in macro environment

A

May have to go out of business due to factors being totally out of control

54
Q

What is change?

A

In evitable. Natural process of growth or cyclical phenomena

55
Q

Name the ways change can occur

A
  1. Planned change
  2. Unexpected change
56
Q

Define planned change

A

Everything continues to go in definitely

57
Q

Define unexpected change

A

Accident, unexpected windfall is, offered good job, pandemics – change your life in an instant

58
Q

What will change cause?

A

The situation to improve or deteriorate

59
Q

What is managing change?

A

A skill that can be learnt

60
Q

How can change become a positive force?

A

By understanding change and how to cope with it

61
Q

What does change require?

A

A lot of work, change of attitude and adjusting to new conditions

62
Q

How do you move forward with change?

A

Except a new status quo

63
Q

What are human beings naturally drawn to you?

A

Their comfort zones

64
Q

Why are humans drawn to their comfort zones?

A

Like the idea of familiarity and seachange as threatening

65
Q

What does change represent?

A

A lot of control and may expose weakness

66
Q

What is the biggest factor that threaten stability in any business and astute entrepreneur to manage process?

A

Constant change

67
Q

When can you not manage a threat?

A

When you don’t know where it is coming from

68
Q

What happens when the business grows, matures, diversifies or changes?

A

I may start to move in a new direction and re-look at goals

69
Q

What is one of the biggest challenges to marketers?

A

The fact that customers change daily

70
Q

What businesses are going to survive in fickle conditions?

A

The ones that are flexible and constantly doing environmental scanning in order to be aware of changes

71
Q

How is stress, crisis and change linked?

A

Each person are in a constant cycle of change and that leads to stress for Mark if it’s not handled properly it leads to a crisis

72
Q

Who do we interact easily with?

A

Individuals and businesses in our immediate environment as those across the globe

73
Q

What does communicating with the immediate environmental lead to?

A

Immense amount of conflicting goals, ideals and values that will lead to more crisis situations

74
Q

What have we learnt through hardships?

A

To be strong

75
Q

What is the most important part of stress, crisis and change?

A

To be part of the solution and not the problem

76
Q

How are you grow through the change in crisis situations?

A

By equipping yourself with the skills to manage all of these elements

77
Q

Define MILE-age

A

Maximum Impact, Least Effort

10 Business Studies (17 decks)

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