Stakeholder Management Flashcards
Enhance your stakeholder management skills by exploring key concepts, identifying stakeholders, and conducting effective analysis. Learn to plan, manage, and monitor stakeholder engagement to drive successful project outcomes.
Define:
Customer-Valued Prioritization
To deliver the maximum customer value early in order to win customer loyalty and support.
Define:
Direction of Influence
This illustrates stakeholders’ influence on the project in one of five ways:
- Upward
- Downward
- Outward
- Sideward
- Prioritization
List:
Five Tools for Stakeholder Identification
- Expert Judgement
- Data Gathering
- Data Analysis
- Data Representation
- Meetings
Define:
Impact/Influence Grid
This classification model considers the influence the stakeholder may have over the project, but it also considers the impact the stakeholder can bring to the project.
Consider stakeholders who may have little influence but whose presence or absence from the project could have great impact such as a key project team member.
Define:
Leading Stakeholder Status
Part of stakeholder analysis classification, a leading stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.
List:
Management Skills
- Negotiation
- Influence
- Facilitation
- Political Awareness
- Behaviour Management
Define:
Murder Boards
A committee that asks every conceivable negative question about a proposed project to expose the project’s strengths and weaknesses and to kill the project if it’s deemed unworthy of the organization’s commitment. Also known as a project steering committee or project selection committee.
Also known as project steering committees or project selection committees.
Define:
Negative Stakeholder
A stakeholder who does not want the project to exist and is opposed to the project.
Define:
Negative Stakeholder Status
Part of stakeholder analysis classification. A negative stakeholder does not want the project to exist and is opposed to the project.
Define:
Neutral Stakeholder
A stakeholder who has neither a positive nor negative attitude about the project’s existence.
Define:
Neutral Stakeholder Status
A position where a stakeholder neither supports nor opposes a project or decision, maintaining an impartial stance without actively influencing its outcome.
Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.
Define:
Political Interfaces
The hidden goals, personal agendas, and alliances among the project team members and the stakeholders.
Define:
Positive Stakeholder
A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.
Define:
Positive Stakeholder Status
Part of stakeholder analysis classification. This stakeholder sees the benefits of the project and is in favor of the change the project is to bring about.
Define:
Power/Influence Grid
This plots out the amount of power and influence each stakeholder has over the project.
Stakeholders with high power and high influence are top priority.
Stakeholders with little power and influence are still considered, but they have less priority than other stakeholders in the project.
Define:
Power/Interest Grid
This grid also maps out stakeholders’ power over the project, but it considers their interest in the project as a consideration for prioritization of their project needs, expectations, and contributions.
Define:
Stakeholder Analysis
This is a meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.
These meetings are useful to identify and document the different roles in the project, the types of stakeholders you’ll work with, and all the differing objectives, interests, and inputs for the project.
Define:
Resistant Stakeholder Status
A stakeholder aware of the project but does not support the changes it will create.
Define:
Salience Model
This model maps out stakeholders’ power, urgency, and legitimacy in the project.
Power means that the stakeholders can enforce their will on the project’s success. Urgency describes the stakeholders’ need for attention.
Legitimacy describes if the person’s involvement in the project is even warranted.
Define:
Stakeholder
Anyone who is affected by the existence of the project or who can affect the project’s existence.
Stakeholders can enter and exit the project as conditions change within the project.
Define:
Stakeholder Classification Models
These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project.
Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.
Define:
Stakeholder Cube
This model is a three-dimensional cube that combines the power, influence, and impact grids.
Define:
Stakeholder Engagement
The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.
This means communicating, fostering relationships, facilitating meetings, negotiating, settling disputes, and managing all of the questions, demands, and inputs from the stakeholders.
Define:
Stakeholder Engagement Assessment Matrix
This is a table that defines all of the stakeholders and their engagement levels in the project.
This can help you identify stakeholder trends, commonalities, and group stakeholders by their levels of support for the project. Stakeholders are tagged in the matrix, with C for current engagement level and D for their desired engagement level.
