Stakeholder Management Flashcards
Organizational breakdown structure
Shows an organizations existing departments, units, or teams.
Stakeholder mapping
Method of categorizing stakeholders using various methods.
Impact/influence grid
An impact over influence grid groups and prioritizes stakeholders according to the level that your project impacts them, and the level of influence they have on your project.
Salience model
Salience model assesses stakeholders by their power, urgency, and legitimacy. Legitimacy may be replaced with proximity. (3D or cube model)
Directions of influence
Classifies stakeholders according to their influence on the project or project team. (Sideward, upward, downward, outward)
Stakeholder register
Essential document in project management that identifies and provides detailed information about the stakeholders involved in a project. Initiating or planning phase.
Stakeholder engagement assessment matrix
Classifies stakeholders by their current and desired level of engagement and project support. (unaware, resistant, neutral, supportive, leading and current vs. desired states)
Interpersonal and team skills
The behaviors and tactics needed to interact with stakeholders in a project effectively. A project manager will use them all.
Conflict management
Used to help bring stakeholders into alignment on the objectives, success criteria, high-level requirements, project description, summary milestones, and other elements of the charter.
Facilitation
The ability to effectively guide a group event to a successful decision, solution, or conclusion.
Meeting management
The process of organizing, planning, conducting, and following up on meetings to ensure they are productive, efficient, and aligned with the project’s goals.
Active listening
Involves acknowledging, clarifying and confirming, understanding, and removing barriers to reduce misunderstanding and improve communication and knowledge sharing.
Leadership
Used to communicate the vision and inspire the project team to focus on the project objectives.
Networking
Interacting with others to exchange information and develope contacts.
Political awareness
When we recognize the power relationships in the organization, both formal and informal, and have the willingness to operate within these structures.
Cultural awareness
Understanding the differences between individuals and groups and adapting in the context of these differences.
Influencing
Skills include persuasiveness, clearly articulating points and positions, high levels of active listening, and gathering information to reach agreements while maintaining mutual trust.
Motivation
Providing a reason for someone to act.
Negotiation
A discussion aimed at reaching an agreement, or consensus on project needs.
Team building
Conducting activities that enhance the team’s social relations and build a collaborative and cooperative working environment.
Emotional intelligence
The ability to identify, assess, and manage the personal emotions of oneself and other people and the collective emotions of groups of people.
Communication styles assessment
Often used with unsupportive stakeholders, this is a technique used to assess their communication styles and identify the preferred communication method, format, and content for them.
Observation/conversation
Direct way of viewing people in their environment and how they carry out tasks.
Student syndrome
Where people apply themselves only at the last possible moment before a deadline.
Parkinson’s Law
Where work expands to fill the time available for its completion.
BATNA
Best alternative to a negotiated agreement
Self-awareness
How do you affect the team? How does your team affect you?
Self-management
Thinking before you act and building trust
Social awareness
Being empathetic and employing active listening.
Social skill
Establishing rapport, building effective teams, and managing attitude.
