Quality Flashcards

1
Q

Cost of quality

A

Total cost required to ensure products meet the standards defined by the project.

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2
Q

Prevention costs

A

Costs to prevent future defects or errors in the product. Lowest cost.

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3
Q

Appraisal costs

A

Costs to find defects or errors in the product.

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4
Q

Internal failure costs

A

When the product fails internally, often during testing or review.

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5
Q

External failure costs

A

When the error or non-conformance in the product reaches the end-customer they are external to the project or organization. Highest cost of failure.

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6
Q

Cause and effect diagram (fishbone)

A

Break down the causes of an identified problem into specific buckets, helping determine the main or root cause of the problem. (Fishbone or Ishikawa diagram)

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7
Q

Histogram

A

Great way to represent count of something like defects, sales calls, or returns.

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8
Q

Pareto chart

A

Sort items from most occurring to least occurring and show a cumulative percentage of the items.

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9
Q

Inspection

A

examines a product - the outcome or results or a project or piece of work, to ensure it meets documented standards.

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10
Q

Audit

A

Checks that the project processes and activities comply with organizational policies.

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11
Q

Checklist

A

List of items, actions or points to be considered often used as a process reminder.

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12
Q

Check sheets

A

Known as tally sheets, they are used to gather data such as the number of times a defect occurs.

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13
Q

Grade

A

A product with more, better and more desireable features.

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14
Q

Quality

A

The degree to which the product meets requirements.

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15
Q

Logical data models

A

To see where data should be going like a sequence diagram or context diagram.

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16
Q

Matrix diagram

A

Compare different sets of data

17
Q

Plan-do-check-act

A

Deming cycle or shewhart cycle, we plan a change, do it, check the results, and adjust.

18
Q

Six Sigma

A

DMAIC - define the problem, measure, analyze, improve, control