Stakeholder Management

Question 1

Identify stakeholders and their (5 things)

Answer 1

Interest, Influence, Project Contributions, Contact Information, Expectations (IIPCE)

Question 2

Prioritize stakeholders based on their (3 things)

Answer 2

Power, Influence, Impact

Question 3

Three steps of Stakeholder Analysis

Answer 3

Identify the stakeholders, prioritize the stakeholders, anticipate stakeholder responses

Question 4

Describes classes of stakeholders based on assessments of their power, urgency, legitimacy.

Answer 4

Salience Model

Question 5

Upward Influence

Answer 5

Senior management of the performing organization or customer organization, sponsor, and steering committee

Question 6

Downward Influence

Answer 6

The team or specialists contributing knowledge or skills in a temporary capacity

Question 7

Outward Influence

Answer 7

Stakeholder groups and their representatives outside the project team, such as suppliers, government departments, the public, end users, and regulators

Question 8

Sideward Influence

Answer 8

The peers of the project manager, such as other project managers or middle managers who are in competition for scarce project resources or who collaborate with the project manager in sharing resources or information

Question 9

Unaware of the project and potential impacts

Answer 9

Unaware Engagement

Question 10

Aware of the project and potential impacts but resistant to any changes that may occur as a result of the work or outcomes of the project. Unsupportive.

Answer 10

Resistant Engagement

Question 11

Aware of the project but neither supportive or unsupportive

Answer 11

Neutral Engagement

Question 12

Aware of the project and potential impacts and supportive of the work and its outcomes

Answer 12

Supportive Engagement

Question 13

Aware of the project and potential impacts and actively engaged in ensuring that the project is a success

Answer 13

Leading Engagement