Stages Training Pt 2

Question 1

How many times do you use refresh and transfer? (the buttons to connect to a 2way)

Answer 1

Up to 3 times.

Question 2

Once connected to the 2way, how many times do we use full duplex and toggle?

Answer 2

Try full duplex twice, toggle once

Question 3

Which 2way option is like a walkie talke and has a larger range?

Answer 3

Toggle. Full duplex is similar to a phone.

Question 4

Explain creating a temp note. Hint: BINFACE

Answer 4

Bold and Bright
Initials
Name and Password
Full Name
Ack Box
Clear and Concise
Effective and Expire

Name and password has to be first every time.

Question 5

Give the 6 steps to placing a test. Hint: VEEDDS

Answer 5

Verify full name and password
Entire system or individual point
Effective and expire date and time
Document name and callback
Double verify info
Save

Question 6

Explain how we would refer a customer to the main office. MSRF

Answer 6

This is called service instructions.
Manual Event (Hand Button)
Service and Save
Refresh AP
Follow AP