Research

Question 1

What is the AG Call Flow?

Answer 1

Research, Reach, Respond, Review

Question 2

What are the ingredients of Research

Answer 2

Who, What, When, Where
Check History
Read temp notes and special instructions

Question 3

What 2 things do we look at when finding the who of the account?

Answer 3

The site name and address

Question 4

Explain who, what, when and where

Answer 4

The who is the site name and address: who the account is for. The what is what kind of signal(s) we’re calling on. When indicates the time the alarm went off. Where will be the point and description.

Question 5

How far do you check in your history?

Answer 5

24 hours

Question 6

When checking history, what are some important things to pay attention to?

Answer 6

Recent alarms, actions taken on them and documentation from previous operators.

Question 7

How long can temp notes last for?

Answer 7

30 Days

Question 8

Who can place temp notes?

Answer 8

Operators (you)

Question 9

Who can create special instructions?

Answer 9

Main office

Question 10

Give some examples of why you might offer or a sub might ask us to place a temp note.

Answer 10

SO MANY. Just a few are:
-address changes
-new call list
-password changes
-dispatch first
-animals on site
-ANY changes to the account.
Temp notes are only temporary but they’re immediate. Feel free to get them over to the main office afterwards for a permanent change.