Reach Flashcards
What are the Reach ingredients?
Call Site
Verify full name and password
Verify RPs (this is if you did not reach site)
Give info (once site or RPs are verified)
How long can you wait after asking for a password?
30-60 seconds
When there is an NCR on an account, should we ask for a password?
No. Just full name. NCR means no code required.
True or false, if someone gives you just a first name and password, that is acceptable.
False. Always get and document the full name.
If you can’t understand someone’s password, can you repeat it back to them?
No, we can never say a password out loud. Instead, ask them to repeat themselves or spell it.
If the password is Katielynn and they provide Katie, can we accept it?
No. You can accept more but never less.
If the password is 12767 and they provide 127678, can we accept it?
Yes, they provided more.
If the password is 12orange and orange12 is provided, is that acceptable?
No, it must be in the correct order.
True or false. If a password is super funny, we should text it to our friend.
False. Never write a password down.
The customer gives the password cat but it is kitten. We should tell him it’s the baby of the animal he provided. True or false.
False. We can not provide any hints or coaching.
How do you verify an RP?
With their full name.
