Miscellaneous

Question 1

What are the AG Core Values? Hint: We care…

Answer 1

FIRST!

Fun
Innovative
Relationships
Service
Trust/Teamwork

Question 2

Which is not an ingredient of the superior monitoring recipe?
Our People
Fast Response
Speedy Recovery
Correct Procedures
Strict Adherence to those procedures
Impeccable Data Entry
Right Technology
Professional and Courteous Service

Answer 2

Speedy Recovery

Question 3

What is the operator action for disregarding per abort?

Answer 3

4109

Question 4

What operator action will you use if you disconnect from the 2way improperly?

Answer 4

4125

Question 5

Can you cancel dispatch on fire or CO alarms?

Answer 5

Never ever

Question 6

Do we call site or contacts on commercial panic alarms?

Answer 6

Nope! Dispatch only

Question 7

What is the 1 hour rule?

Answer 7

Updating dispatch within the hour of a previous alarm that was dispatched on. You can FC after updating. Once it’s been an hour since that alarm happened, we’ll start over as new.

Question 8

How can you pull up previous accounts?

Answer 8

Ctrl + Alt + P

Question 9

If an RP requests that we dispatch, what should we ask them and what advice should we give?

Answer 9

Can you respond? ETA/Vehicle make and model. Please wait in your vehicle.

Question 10

What do we put into the pending restoral box?

Answer 10

04:00:00

Question 11

If we attempt to dispatch and they tell us site is testing, can we FC?

Answer 11

No. We will confirm if dispatch is responding and document either way. We’ll then confirm with site that they’re testing. If we end up getting new info, we’ll provide dispatch with that info.