Stages Pt 1

Question 1

What are the 4 steps to log into stages?

Answer 1

Login to Stages with username and password​

Open Softphone​

Pull Up Buffer (Ctrl+Alt+B)​

Hop into Autofeed (F7)

Question 2

Site Summary

Answer 2

Provides Location along with Subscriber and Dealer information

Question 3

History

Answer 3

Provides the alarm information as well as any other signals received on that account.

Question 4

Temp Notes

Answer 4

Temporary changes on the account made by an operator

Question 5

Action Plan

Answer 5

Overview of alarm procedure and step by step script on how to react to the alarm.​

Question 6

What is this button?

Answer 6

Verify Contact. Used to verify contacts for tests and temp notes

Question 7

What is this button?

Answer 7

Manual event. Used to refer customers to the main office

Question 8

What is this button?

Answer 8

Operator Action. Used for documentation

Question 9

What is this button?

Answer 9

Dial button. Used to send the call from stages to your phone.

Question 10

What is this button?

Answer 10

Test. Used to place the system or singular points on test

Question 11

What is this button?

Answer 11

Temp Note. Used to create a temp note.

Question 12

Con

Answer 12

Connected, Speaking to the person. Not used on site (putting in a password, it is a given that you connected).

Question 13

Call

Answer 13

Call did not go through, Busy tone, has you call a second time.

Question 14

Noans

Answer 14

No Answer after 6 rings​.

Question 15

Ansmac

Answer 15

You reach an answering machine, you are prompted to leave a voicemail.

Question 16

Ansno

Answer 16

You reach an answering machine yet your AP advises to not leave a voicemail.

Question 17

VMF

Answer 17

Voicemail full or not set up​

Question 18

REC

Answer 18

You hit a recording that gives no option to leave a voicemail, reach a pertinent extension or talk to an operator.

Question 19

NA

Answer 19

The person you are trying to reach is not available. Not used on site.

Question 20

Dropped

Answer 20

You or the subscriber end the call by accident. Stages will prompt you to call a second time.

Question 21

CB

Answer 21

Call aborted. You or the subscriber end the call on purpose. Not used on site.

Question 22

Discon

Answer 22

Disconnected. The number has been disconnected. The recording must say the word disconnected. This removes the number from the call list and therefore will not be used on site or dispatch.

Question 23

WN

Answer 23

Wrong Number. The person who answers advises they do not know who you’re calling about or they should no longer be on the call list. This removes them from the call list. Not used for site or dispatch.

Question 24

4000

Answer 24

General documentation. The best place to document any time you need to document and there isn’t a place to do so. This documentation is stamped in the history.

Question 25

4443

Answer 25

Confirmed Actual. Used when you are advised that there was a real emergency. This stamps the info into the history and can be pulled in a report.

Question 26

4300

Answer 26

Compliment. This is used when you or someone else is complimented on the account. This is stamped in the history and can be pulled in a report.

Question 27

4100

Answer 27

Disregard per instructions. This is used when you’re given instruction OUTSIDE OF THE ACTION PLAN advising to disregard the alarm. For example, an inbound call, temp note, disregard per chat. This will close the account.

Question 28

FC

Answer 28

Full clear. This will automatically come up at the end of the action plan when you are finished with everything on the account. It will close the account.

Question 29

PC

Answer 29

Partial Clear. A partial clear is used when the account needs to be accessed at a later time. Example, to retrieve an update for a subscriber. This will temporarily close the account.

Question 30

Do you document in call dispositions or operator actions?

Answer 30

Operator actions. The only time you can document in a call disposition comment box is when calling dispatch.