SSC Flashcards
1
Q
2 Types of SSC
A
Service and Documentation
2
Q
Who runs the Service Centers?
A
Geneva
3
Q
Where was the first SSC opened?
A
Riga
4
Q
Benefits of SSC
A
Quality improvement
People Effectiveness
Cost Savings
5
Q
How does SSC HQ follow up on SSC?
A
Quality control, performance measurement, performance reporting, customer feedback, process improvement
6
Q
SSC
A
Independent business unit created w/in company that delivers service to agents based on agreed service levels
