SOP Crew Resource Management CRM Flashcards

1
Q

What is known as the promotion of safe operations and overall performance through the optimum use of available resources including:

people,

procedures and

equipment?

A

Crew Resource Management CRM

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2
Q

What is the promotion of safe operations through the continuous process of:

identifying,

avoiding

and managing operational threats and human errors?

A

Threat and Error Management TEM

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3
Q

What is the goal of CRM/TEM?

A

To maximise flight safety by minimising incidents and accidents caused by human factors.

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4
Q

Name the CRM/TEM skills

A

CLeMoPSitWoC

Communication

Leadership Effectiveness

Monitor/Cross Check

Planning and Decision Making

Situational Awareness

Workload Management

Crew and Self Evaluation

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5
Q

What is the exchange of information, ideas, and/or instructions in a timely manner?

A

Communication

Remember - “C.U.S.” words to raise red flag to other crew members

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6
Q

What is the exercise of responsibilities in a manner that promotes teamwork, professionalism and mentoring?

A

Leadership Effectiveness

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7
Q

What is actively monitoring of cabin and customers, verifying crewmember actions, and resolving inconsistencies?

A

Monitor/Cross check

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8
Q

What is incorporating relevant information, developing operational strategies and choosing the best course of action consistent with safe, reliable and efficient operations?

A

Planning and Decision Making

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9
Q

What is correctly assessing the current and anticipated environment; identifying and anticipating threats and errors?

A

Situational Awareness

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10
Q

What is effectively managing tasks to optimise overall performance?

A

Workload Management

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11
Q

What is openly and objectively evaluating performance after an eventful task, and recognising personal strengths and weaknesses?

A

Crew and Self Evaluation

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12
Q

What is a simply stated way to manage threats?

A
  • Identify and
  • PREPARE
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13
Q

What is a simply stated way to manage errors?

A
  • Identify and
  • REPAIR
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14
Q

What is it called when TEM fails?

A

Undesired Aircraft State UAS

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15
Q

What are three Communication & Monitoring strategies intended to progressively heighten awareness (raise a red flag to other crew members)?

A

CUS words

Concerned

Uncomfortable

Safe

The increase in intensity from C to U to S

They begin with, “I’m Concerned with…” when conveying concern about an issue.

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16
Q

What is a TEM strategy to counter threats and errors encountered in flight operations?

A

VVM

Verbalise - plans and ideas

Verify - them with others

Monitor - for the expected result

17
Q

CLeMoPSitWoC

A

Communication

Leadership Effectiveness

Monitor/Cross Check

Planning and Decision Making

Situational Awareness

Workload Management

Crew and Self Evaluation