SOP Crew Briefings

Question 1

True or False

A predeparture briefing between the CSR and International Purser/Purser is optional before the flight.

Answer 1

False

A predeparture briefing between the CSR and International Purser/Purser must occur before every flight.

Question 2

Where can the CSR - Int’l Purser/Purser briefing be held?

Answer 2

The briefing should occur at the gate (unless arriving on the inbound aircraft), at either the

single-position podium or the computer closest to the boarding door.

NOTE: If briefing for a through flight occurs at the door, confirm with the CSR of any

customers needing special assistance, UMNRs, and whether the departing flight is

a quick turn.

Question 3

What is meant by INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 3

The INFORM acronym is intended to help both flight attendants and CSRs remember and complete

all of the components of a thorough predeparture briefing.

Question 4

What does the “I” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 4

Introduce

Introduce yourself to the CSR.

Verify FAA minimums.

Minimum Crew Requirements

(FAR 121.391, 121.393, 121.467) Minimum number of flight attendants required for customer boarding and departure.

The CSR must compare the actual number of flight attendants scheduled with the FAA minimum and

augmented staffing (if applicable) requirements. If a discrepancy exists, the CSR will defer to the International

Purser/Purser. International Purser/Purser must contact Crew Scheduling.

The FAA minimum crew must be on board prior to customer boarding. On augmented staffing flights, the

total required augmented staffing must be on board prior to departure.

Question 5

What does the “N” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 5

Notify

• Determine if flight is a quick turn.
• Confirm special customer information (WCHR, UMNR, LEO, etc.).
• Confirm available jumpseats for Cabin Jumpseat Authority (CJA) use.
• Retrieve any international documents needed (Doc Bag, etc.).
• Review any items that may affect board or door closure times (open cabin maintenance items, etc.).

Question 6

What does the “F” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 6

Furnish - contact phone numbers

Confirm and notate gate/podium contact phone numbers.

Question 7

What does the “O” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 7

Obtain

Obtain flight-specific information (international documents, etc.).

Discuss customer load factors.

Question 8

What does the “R” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 8

Review

Review customer boarding time. Establish the boarding time of the first customer crossing threshold of aircraft.

Discuss and verify adjusted boarding times, if needed (quick turn).

Review and reiterate door closing 5 minutes prior to scheduled departure time.

Question 9

What does the “M” indicate in INFORM when pertaining to the CSR - Int’l Purser/Purser briefing?

Answer 9

Manage

Manage bags.

Review number of bags expected to be pre-tagged based on gate bag predictor.

Discuss time when CSR comes to aircraft to check available baggage capacity (bag or bin count) onboard.

Confirm number of deadheading crew.

Review any market-specific baggage information.

Question 10

True or False

A predeparture briefing between the CA and International Purser/Purser is optional before the flight.

Answer 10

False

The captain is required to conduct a predeparture briefing with the International Purser/Purser and the entire crew (if possible).

Flight attendant briefings provide an opportunity for the captain and crew

to establish a composed, positive, professional tone that will last for the duration of the flight.

The Captain should strive to conduct the briefing as early as possible to minimize disruption to other

predeparture duties of the pilots and flight attendants, and minimize potential delays to customers.

This briefing may be conducted before or after preflight safety checks are complete.

Question 11

Should the IP/P brief the other FAs if they were not present during the briefing w/ the CA?

Answer 11

Yes

The International Purser/Purser is responsible for relaying briefing information to all other flight attendants

unless the entire crew was present for the briefing.

Question 12

What are items of discussion during the CA - FA crew briefing?

Answer 12

• Flight crew introduction
•   FAM / FFDO / LEO / Jumpseat
•   Augmented crew staffing requirements
•   Flight time/short taxi
•   Weather
•   Turbulence
•   Cabin maintenance items
•   Customer count (if applicable)
•   Security or unusual circumstances
•   Channel 9: From the Flight Deck (if applicable)

Question 13

Where can the IP/P - FA briefings be held?

Answer 13

All briefings are to be conducted on the aircraft, except when the aircraft is not ready or available. If unable to brief on the aircraft, the briefing is to be held in an alternative location away from customers

or in the jetbridge.

Question 14

What are some items of discussion in the IP/P - FA Crew breifing?

Answer 14

• During briefing, the International Purser/Purser should have their eFAOM available, reinforce the requirement to report for duty with all required safety-related duty items, and to carry appropriate items while on duty.
• Crew introductions.
• Aircraft type and specific configuration.
• Review jumpseat and work positions/responsibilities by referring to the staffing sheet information.
• Customs and Immigration forms distribution (international only).
• Infant life vest distribution/collection.
• Onboard sales.
• If captain was unable to brief entire crew, the International Purser/ Purser is responsible for

ensuring remaining crewmembers are given information from captain’s briefing.

  Crew specifics:

• FAA minimum crew required for customer boarding and departure.
• Number of working flight attendants.
• Flight specific information found in the My Flight app.
• Flight attendant boarding time, if applicable.
• Customer boarding time.
• Destination-specific entry procedures (international flights only).
• Safety and security expectations:
• Door procedures including arming, disarming, cross check, and All Call.

NOTE:

Inform that if 60 days have passed since working a particular fleet of aircraft, United Safety Policy requires flight attendants to review fleet-specific door arming/disarming videos located in the Door Operations app on Link.

NOTE:

• Preflight safety checks and inspections for all phases of flight.
• Live or video safety demonstration (or synchronized on certain aircraft).
• Exit row verification procedures.
• Customers requiring assistance (UMNRs, WCHRs, etc.).
• Flight deck communications and security.
• Turbulence.

  Crew rest break assignments, if applicable.

  Service procedures:

• Review service requirements / expectations.
• Review boarding assignments.

NOTE:

International Purser/Purser must notify Crew Scheduling immediately of missing/late crewmember(s).