Social Etiquette Flashcards by Timothy Goytowski

Q

The use of _____ ______ enables you to make those around you comfortable without compromising your own standards of behavior.

A

proper manners

Social Etiquette

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Q

What are the Rules of Introduction when shaking a hands?

A

Stand up
Smile
Make eye contact.
Always shake hands firmly.
Repeat other person’s name.
- (“A pleasure to meet you, Mr. Jones”)

Social Etiquette

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Q

_____ not to shake a proffered hand

A

Inexcusable

Social Etiquette

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Q

Who initiates the handshake

A

Senior person

Social Etiquette

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Q

If seated, do what before shaking hands

A

rise

Social Etiquette

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Q

What correspondence must be written by hand

A

Thank you notes and letters
Letters of congratulations
Letters of welcome
Letters of condolence

Social Etiquette

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Q

What three things must you remember when you disagree with someone in a conversation?

A

Disagree with tact and diplomacy
Disagree without being disagreeable
Avoid being offensive and personal

Social Etiquette

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Q

What are three Ways to disagree

A

No return comment
Diversion
Smile and disagree politely

Social Etiquette

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Q

What is the water Goblet

A

Social Etiquette

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Q

What is the Champagne flute

A

Social Etiquette

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Q

What is the White Wine Glass

A

Social Etiquette

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Q

What is the Red Wine Glass

A

Social Etiquette

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Q

What is the Sharry Glass

A

Social Etiquette

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Q

What is the Menu card

A

Social Etiquette

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Q

What is the Pepper Shacker

A

Social Etiquette

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Q

What is the Salt Shacker

A

Social Etiquette

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Q

What is the bread and butter plate

A

Social Etiquette

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Q

What is the butter spreader

A

Social Etiquette

Q

What is the dessert spoon

A

Social Etiquette

Q

What is the dessert fork

A

Social Etiquette

Q

What is the fish fork

A

Social Etiquette

Q

What is the dinner fork

A

Social Etiquette

Q

What is the salad fork

A

Social Etiquette

Q

What is Place Card

A

Social Etiquette

What is the Napkin?

Social Etiquette

What is the Place Plate

Social Etiquette

What is the Salad Knife

Social Etiquette

What is the Dinner knife

Social Etiquette

What is the Fish Knife

Social Etiquette

What is soup spoon

Social Etiquette

What is the cocktail fork

Social Etiquette

The top left of your dinner area is for what?

Solids Social Etiquette

The top right of your dinnering area is for what?

Liquids Social Etiquette

How do you use a knife during dinner American style?

Place knife in your dominant hand--tines down and handle hidden--and fork in your other hand. Social Etiquette

Cut ____ piece of food at a time in the European style?

one Social Etiquette

Where do you place the knife when done using it

Lay knife across top corner or top of plate-- serrated edge facing you Social Etiquette

Where should your fork be when it is all that you are eating with?

Transfer fork to dominant hand to actually eat. Social Etiquette

What is the american styleThe rest position during eating?

Social Etiquette

What is american style I am finished position during eating?

Social Etiquette

What is the European styleThe rest position during eating?

Social Etiquette

What is European style I am finished position during eating?

Social Etiquette

Follow-up with thank you note within when?

48 hours Social Etiquette

What should you tip?

* 15% of bill total (tax included) is usual * Above 20% for excellent service Social Etiquette