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01 DCO Part 2 > Social Etiquette > Flashcards

Social Etiquette Flashcards

1
Q

The use of _____ ______ enables you to make those around you comfortable without compromising your own standards of behavior.

A

proper manners

Social Etiquette

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2
Q

What are the Rules of Introduction when shaking a hands?

A
  • Stand up
  • Smile
  • Make eye contact.
  • Always shake hands firmly.
  • Repeat other person’s name.
    • (“A pleasure to meet you, Mr. Jones”)

Social Etiquette

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3
Q

_____ not to shake a proffered hand

A

Inexcusable

Social Etiquette

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4
Q

Who initiates the handshake

A

Senior person

Social Etiquette

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5
Q

If seated, do what before shaking hands

A

rise

Social Etiquette

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6
Q

What correspondence must be written by hand

A
  • Thank you notes and letters
  • Letters of congratulations
  • Letters of welcome
  • Letters of condolence

Social Etiquette

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7
Q

What three things must you remember when you disagree with someone in a conversation?

A
  • Disagree with tact and diplomacy
  • Disagree without being disagreeable
  • Avoid being offensive and personal

Social Etiquette

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8
Q

What are three Ways to disagree

A
  • No return comment
  • Diversion
  • Smile and disagree politely

Social Etiquette

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9
Q

What is the water Goblet

A

Social Etiquette

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10
Q

What is the Champagne flute

A

Social Etiquette

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11
Q

What is the White Wine Glass

A

Social Etiquette

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12
Q

What is the Red Wine Glass

A

Social Etiquette

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13
Q

What is the Sharry Glass

A

Social Etiquette

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14
Q

What is the Menu card

A

Social Etiquette

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15
Q

What is the Pepper Shacker

A

Social Etiquette

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16
Q

What is the Salt Shacker

A

Social Etiquette

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17
Q

What is the bread and butter plate

A

Social Etiquette

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18
Q

What is the butter spreader

A

Social Etiquette

19
Q

What is the dessert spoon

A

Social Etiquette

20
Q

What is the dessert fork

A

Social Etiquette

21
Q

What is the fish fork

A

Social Etiquette

22
Q

What is the dinner fork

A

Social Etiquette

23
Q

What is the salad fork

A

Social Etiquette

24
Q

What is Place Card

A

Social Etiquette

25
Q

What is the Napkin?

A

Social Etiquette

26
Q

What is the Place Plate

A

Social Etiquette

27
Q

What is the Salad Knife

A

Social Etiquette

28
Q

What is the Dinner knife

A

Social Etiquette

29
Q

What is the Fish Knife

A

Social Etiquette

30
Q

What is soup spoon

A

Social Etiquette

31
Q

What is the cocktail fork

A

Social Etiquette

32
Q

The top left of your dinner area is for what?

A

Solids

Social Etiquette

33
Q

The top right of your dinnering area is for what?

A

Liquids

Social Etiquette

34
Q

How do you use a knife during dinner American style?

A

Place knife in your dominant hand–tines down and handle hidden–and fork in your other hand.

Social Etiquette

35
Q

Cut ____ piece of food at a time in the European style?

A

one

Social Etiquette

36
Q

Where do you place the knife when done using it

A

Lay knife across top corner or top of plate– serrated edge facing you

Social Etiquette

37
Q

Where should your fork be when it is all that you are eating with?

A

Transfer fork to dominant hand to actually eat.

Social Etiquette

38
Q

What is the american styleThe rest position during eating?

A

Social Etiquette

39
Q

What is american style I am finished position during eating?

A

Social Etiquette

40
Q

What is the European styleThe rest position during eating?

A

Social Etiquette

41
Q

What is European style I am finished position during eating?

A

Social Etiquette

42
Q

Follow-up with thank you note within when?

A

48 hours

Social Etiquette

43
Q

What should you tip?

A
  • 15% of bill total (tax included) is usual
  • Above 20% for excellent service

Social Etiquette

01 DCO Part 2 (20 decks)

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