SM03 Mini1 Flashcards
1
Q
components of the communication pyramid
A
- ethics & multicultural competence
- attending behavior
- open & closed questions
- observation skills
- encouraging, paraphrasing, & summarizing
- reflection of feeling
- 5 stage interview structure
- reflection of meaning
- determining personal style
2
Q
medical futility
A
unnecessary treatments that only benefit the physician
ex. performing a sx knowning that it will kill the pt
3
Q
attending behavior
A
3 Vs & a B
vocal tone & rate
verbal tracking
vision→ eye contact
body language
4
Q
SOLER
A
- S = face patient Squarely
- shows involvement
- O= open posture
- L= lean toward other person
- E= eye contact
- R= relax
5
Q
difference between empathy & sympathy
A
- sympathy
- natural response to stress
- no diagnostic or treatment value
- drains physician’s energy
- empathy
- data
- can help diagnose & treat
- empowers physician
6
Q
difference between paraphrasing & reflection of feelings
A
- paraphrasing
- focuses on content of pt’s thoughts & behaviors
- reflection of feelings
- focuses on underlying emotion
- helps pt make emotional life more clear & explicit
7
Q
reflection of meaning
A
- pt’s world view
- understand pt’s motivation
- provides clarity of values
- gives pt more control of healing process
8
Q
A
