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ACP-420 > SLAs > Flashcards

SLAs Flashcards

1
Q

What makes up a SLA ? 2 items

A

A time metric
a goal (target)

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2
Q

cite 4 preconfigured SLAs

A

Time to Resolution
Time to 1st response
Time to close after resolution
Time to review normal change

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ACP-420 (13 decks)

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