Email Channel

Question 1

Which issue fields are populated from the incoming email ?

Answer 1

Email subject goes to Summary
Email Body goes to Description

Question 2

What needs to be set ?

Answer 2

Email address
Linked Request type
Issue type creation must have Summary and Description
Any other field on issue type creation must be optional

Question 3

What email address can I use for the channel ?

Answer 3

OOB : <project>@<URL>
Customized : Google or Outlook account or any other email addr / passwd.</URL></project>

Question 4

What customization options are available for notifications

Answer 4

Enable / Disable some notification events
Change CSS and general template (HTML / Text)
Change contents of individual notifications
Approval : hide / display Approve / Decline buttons
Approval : require user already logged in to portal or redirect to portal or accept approval from email

Question 5

What happens to email attachments

Answer 5

They are added as attachment on the issue

Question 6

Does email channel always process email attachments as issue attachments ?

Answer 6

No. The Customer role must have the Create Attachment perm for that.

Question 7

What are the Email request project settings available to the Project Admin ?

Answer 7

Set default email account (default - Google - Microsoft - Other)
Manage allowList (domains)
Manage blockList (domains)
Disable all email requests
Configure email request types