Creating a service project

Question 1

Cite 8 functions the Jira Service Project Admin can perform

Answer 1

Access all features in JSM
Add/Remove Customers, Agents and other jira users to/from Service Projects
Configure Request types
Configure queues
Configure SLAs
Configure Reports
Brand portal
Config Email channel
Manage connection to Confluence KB

Question 2

Cite 3 default project roles in a Service Project

Answer 2

Project lead
Project Admin
Default Assignee

Question 3

3 options for setting Default Assignee

Answer 3

Unassigned
Project Lead
Component Lead

Question 4

cite 4 roles in a service project

Answer 4

Service Desk Customer (Customer)
Service Desk Team (Agent)
Member
Project Administrator (JSM Project Admin)