Service Portal & Help Ctr

Question 1

Which role can brand the help center ?

Answer 1

Jira Admin

Question 2

Which role can brand a service portal

Answer 2

Jira admin can brand all portals
JSM Admin can brand portals for his/her projects
JSM agents (if allowed) can add announcements on the portals of their ptojects

Question 3

How to set a portal as an Open Portal ?

Answer 3

2 steps
Site Admin : Settings > Products > JSM > Customer Access > Allow customers to create accounts
Project Admin : Project Settings ? Customer Perms > Channel Access > Control who can submit requests to this project by email, widget, or the portal = Open

Question 4

As a Project admin, which customer permissions can you set for your projects ?

Answer 4

Channel Access (Open vs Invited customers only)
Customer Sharing (search from org only (airtight) , view org and manually enter email for project users (semi airtight), search for project and org customers (open) )

Question 5

As Jira Admin, what Customer Access option can you set for JSM ?

Answer 5

Account Types : Internal vs External
- Internal
– approved domain(s)
- External
– allow portal-only accounts to be created for new customers
– only in specific domains
Portal Access
- Allow / don’t allow customers to create their own accounts
– Customers can access without logging in (if Allowed to create accounts)

Question 6

internal vs external customer, what is the difference ?

Answer 6

Not clear but mostly Atlassian account