Issue , Request Types ans Categories

Question 1

How do Issues end up in the Incident, SR,etc .. specific queues

Answer 1

They are categorized using Request Type to Work Category assignment. i.e. an issue opened without a request type will never show there

Question 2

What happens to an issue opened without any request type ?

Answer 2

Not visible in any Work Category queues
Specific JSM features not available (e.g. incident > Major Incident or Change Calendar)