Reports Flashcards
1
Q
list 4 default reports
A
workload
satisfaction
requests deflected
request resolved
2
Q
list 9 built-in custom reports
A
Created vs Resolved
Time to Resolution
SLA Met vs Breached
Incidents by Priority
SLA Success rate
Service Requests
Problems by Priority
Change by Type
Time to approve normal change
3
Q
list 8 built-in JQL functions for SLAs
A
breached
completed
elapsed
everBreached
paused
remaining(timevalue)
running
withinCalendarHours
