Skills for Professional Communication Flashcards
1
Q
list the 4 professional competencies
A
- cognitive
- relational
- moral
- integrative
2
Q
____ is the 3rd leading cause of death in the US
A
medical errors is the 3rd leading cause of death in the US
improving communication between health providers reduces errors by 30%
3
Q
list the barriers to interprofessionalism
A
- lack of interprofessional cultural competence
- perceived power differences
- profession-centric role models
4
Q
list the tools for interprofessional communication
A
- CUSP
- concerned, uncomfortable, safety, professional
- SBAR
- situation, background, assessment, recommendation
- DESC
- describe, express, suggest, consequences
- cross monitoring
- everyone on the team watches each other’s back
- 2 challenge rule
- if there is something I’m not comfortable with, I’m required to say something about it twice
- checkbacks
- somebody says something, someone else repeats, the 1st person confirms
- debriefing
5
Q
describe the hidden curriculum
A
- what you learn informally as opposed to formally about how physicians think and act: “sticky knowledge” that’s more memorable than explicit instruction
- based on modelling verus didactic training: your socialization/enculturation into medicine
- usually thought to be at odds with the dominant discourse of what professional communication should be, contributes to “ethical erosion among medical students”
6
Q
describe assertive, nonviolent communication
A
- start sentences with “I” (not you)
- describe the behavior
- make your request/suggestion