Skills for Professional Communication Flashcards

1
Q

list the 4 professional competencies

A
  • cognitive
  • relational
  • moral
  • integrative
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2
Q

____ is the 3rd leading cause of death in the US

A

medical errors is the 3rd leading cause of death in the US

improving communication between health providers reduces errors by 30%

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3
Q

list the barriers to interprofessionalism

A
  • lack of interprofessional cultural competence
  • perceived power differences
  • profession-centric role models
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4
Q

list the tools for interprofessional communication

A
  • CUSP
    • concerned, uncomfortable, safety, professional
  • SBAR
    • situation, background, assessment, recommendation
  • DESC
    • describe, express, suggest, consequences
  • cross monitoring
    • everyone on the team watches each other’s back
  • 2 challenge rule
    • if there is something I’m not comfortable with, I’m required to say something about it twice
  • checkbacks
    • somebody says something, someone else repeats, the 1st person confirms
  • debriefing
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5
Q

describe the hidden curriculum

A
  • what you learn informally as opposed to formally about how physicians think and act: “sticky knowledge” that’s more memorable than explicit instruction
  • based on modelling verus didactic training: your socialization/enculturation into medicine
  • usually thought to be at odds with the dominant discourse of what professional communication should be, contributes to “ethical erosion among medical students”
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6
Q

describe assertive, nonviolent communication

A
  • start sentences with “I” (not you)
  • describe the behavior
  • make your request/suggestion
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