Skills and techniques for interviewing and counseling

Question 1

T/F: beforehand, learn as little as possible about the person

Answer 1

false: learn as much as possible about them

Question 2

T/F: there is no need to make it clear how much time there is

Answer 2

false: make clear how much time there is

Question 3

T/F: use interviews to confirm information

Answer 3

true; let parent know you have read CH’s file

Question 4

if people “wander”, say things like….

Answer 4

“speaking of that”
“that reminds me…”
“along those lines”

Question 5

**Rosslyn Delmonico, 8.10.15 workshop offered some ways to shift topic, they are…..

Answer 5

that makes me think of….
by the way….
on a completely different topic….

Question 6

**Haynes & Pindzola 2012 said to use response antecedents which are what?

Answer 6

things the person said earlier

Question 7

T/F: double check inconsistencies by calling the person out

Answer 7

false: do it tactfully….

earlier i thought i heard you say X, now i am hearing Y. help me understand which is correct

Question 8

what do you do if you don’t know the answer to a Q or are unfamiliar with info?

Answer 8

“I am not familiar with that but will research and get back to you”

Question 9

T/F: if you run out of time and the person still wants to talk, tell them to shut the f up

Answer 9

false: “I’m so sorry, i have another meeting in 5 mins, let’s set up another appt so i can hear what else you have to say” OR
give business card and e-mail address

Question 10

what is the psychology of e-mail?

Answer 10

the more prompt your reply, the more likely the person will send you more e-mails

Question 11

T/F: let 5 days lapse before answering an e-mail

Answer 11

false: let 1-2 days lapse

Question 12

T/F: re: general behaviors: silences in america are uncomfortable but in many cultures, silences are expected

Answer 12

true

Question 13

T/F: research shows that silences for more than 2 seconds result in shorter verbalizations from interviewees

Answer 13

false: silences for more than 5 seconds…

Question 14

T/F: short silences of 5 seconds or less are helpful because people given time to think; often encouraged to say more

Answer 14

true

Question 15

T/F: guggles are less obvious and powerful than interruptions- more subtle

Answer 15

true, they redirect conversation

Question 16

name some types of guggles

Answer 16

shuffle papers
clear throat
push chair back

Question 17

T/F: re: verbal behaviors, orientations come at the beginning when you state what the interview is about

Answer 17

true, if digressions occur, orientations get meeting back on track

Question 18

T/F: re: verbal behaviors, encouragers are social reinforcers that help people to say more

Answer 18

true.

examples: smile, nod, agree

Question 19

T/F: re: verbal behaviors, interpretations are verbalizations that describe HOW behaviors, events, feelings occur

Answer 19

false: they describe WHY

Question 20

T/F: re: verbal behaviors, the goal of interpretations is to provide new perspective for a client

Answer 20

true, but they can get mad

Question 21

when providing interpretations, how would one solicit interviewee’s reaction?

Answer 21

does that sound accurate?

am i in the ballpark?

Question 22

one of RB’s tricks is to take what kind of notes?

Answer 22

detailed. then refer back to them and give parents exact words

Question 23

name 5 nonverbal behaviors

Answer 23

touch
facial expressions
eye contact
head nodding
body posture/leaning

Question 24

**Rosslyn Delmonico 8.10.15 ___% of communication is body language ___% is our voice (tone), and ___% are words

Answer 24

60%
30%
10%

Question 25

T/F: eye contact is not at all cultural

Answer 25

false: very cultural; people generally appreciate

Question 26

leaning backward often conveys ____ feelings while leaning forward indicates ___, ___, ___

Answer 26

negative feelings (and disinterest)
interest, respect, liking

Question 27

T/F: re: fundamental techniques, summaries at end of session highlight and review major points

Answer 27

true

Question 28

T/F: summaries are not at all useful for keeping things moving

Answer 28

summaries are VERY useful

Question 29

T/F: re: fundamental techniques, reflections are when you repeat a portion of client’s previous utterance

Answer 29

true; but be careful- they are irritating if overused

Question 30

T/F: re: fundamental techniques, confrontations enable clients to deal with realities that they might avoid or deny

Answer 30

true

Question 31

T/F: re: fundamental techniques, self disclosure: keep it brief

Answer 31

true

Question 32

T/F: re: fundamental techniques, repetitions do not help people remember

Answer 32

false, they do help people remember

Question 33

to not be insulting while using repetitions, you should _____ or ___ a little more info each time

Answer 33

rephrase; add

Question 34

what is difference between primary Q’s and secondary Q’s?

Answer 34

primary Q’s: introduce new topics/areas within a topic

secondary Q’s: follow up- more detail

Question 35

closed Q’s are ____ structured

Answer 35

highly

Question 36

closed Q’s are helpful when?

Answer 36

interviewees love to talk on or when they are shy/intimidated

Question 37

open Q’s allow a lot of _____ and ____ a client out

Answer 37

latitude; draw

Question 38

which Q’s can be time consuming, open or closed?

Answer 38

open