4 pronged technique for disarming angry person & defense mechanisms Flashcards
C
Compliment person on something they did right
D
Disarm them by finding something to agree with
E
Encourage people to talk openly about when they are angry
F
Feedback and negotiation
what letter does this belong to?
“thank you for being such a good advocate for heather”
D: disarm them
what letter does this belong to?
“why don’t we spend the first 5 minutes of every session talking about the past?”
F: feedback/negotiation
what letter does this belong to?
“that was really great that you helped heather do that”
C: compliment
what letter does this belong to?
“i can see that you’re upset, why don’t you tell me why?”
E: encourage them to talk
which defense mechanism?
person transfers hostile feelings from person/problem that caused hostile feelings onto a “safe” person/object
displacement
which defense mechanism?
person keeps thoughts/feelings under control and out of view but is not conscious of emotions or feelings
repression
which defense mechanism?
logical but untrue explanation of an attitude/behavior that allows an individual to explain why an expectation has not occured
rationalization
which defense mechanism?
people experience emotions that are so shocking/contrary to thoughts that they new feelings are considered unacceptable. individuals develop positive attitudes that are opposed to their new, shocking feelings about a subject
reaction formation
which defense mechanism?
people consciously keep thoughts/feelings under control and out of view
suppression
which defense mechanism?
person shifts responsibility to someone else; feelings/motives that belong to them are attributed to another person
projection
Name a booster in a convo that women use
I’m REALLY happy to see you
SO impressive
Name a hedger in a convo that women use
Perhaps
Possibly
Sort of
Kind of
In M-F conversations, ____% of women initiated topics became focus while ____% of male introduced topics sustained
36%; 96%
Dark et al 2011: many older people have 5 things (DDILP)
Decreased mobility Decreased financial recourses Isolation Limited support Poor health
Green paint makes it seem like what?
People haven’t been there as long as they have
Yellow & orange paints means what?
Makes people want to hurry up
David Burns, Stanford MD, says when people mad at us, we feel what 3 things?
Mad, sad, glad
What is term for when people inappropriately assume responsibility for something they did not cause?
Personalization
