Foundations of Effective Counseling Flashcards
List the qualities of effective counselors (6: CCEEFOO)
Competence/Knowledge Concentration Emotional Stability Empathy Flexibility Objective Openness/Honesty
Discuss objectivity
Focus on client’s feelings, not our own
We don’t allow our own emotions to inappropriately influence the situation
Discuss competence and knowledge
We continuously grow ourselves
Read, attend workshops and conventions
Re: competence and knowledge - how do parents with disabilities often approach meetings? What is Karen Fittinger’s recommendation?
Parents have TONS of info from the Internet and will bring info to meetings
Karen Fittinger: keep up! Don’t let parents school you
**What does Sheehan (Child Neurology workshop) recommend re: competence and knowledge?
Be proactive– head parents off at the pass
“If you go to the Internet, you will see…”
We can appear knowledgeable by doing what 7 things in our office?
In what situation are these suggestions especially useful?
Referring people to books, articles, websites
Appearing organized and prepared ahead of time
Having professional books and journals within view
Writing excellent reports
Having our diplomas displayed
Having a nameplate with M.S. CCC-SLP on it
Giving people a great business card
If the SLP is young and the patient is old
Discuss flexibility (look at what kinds of things? (to change materials/approach, etc))
Vary our approach with different clients
We look at age, gender, culture, religion, educational level
Discuss openness and honesty
Hear and understand people without imposing our value system on them
Acceptance vs. condoning: Listening and understanding vs. approving
Discuss emotional stability
Security with ourselves; being stable emotionally
How can we maintain emotional stability if our lives are difficult?
Discuss empathy
Enter into, share the feelings of others
Don’t ever say “I know just how you feel”
Better: “I can’t even imagine what you must be going through right now. How hard!”
What are the two kinds of empathy discussed in class? Compare/contrast.
Primary empathy- communication of our accurate perception of the client’s message
Advanced empathy- includes self-disclosure
**What does Shames say about advanced empathy?
It should not result in a prolonged or specific focus on the counselor by either the counselor or client.
What are 4 ways to show concentration? (APVW)
Avoid distractions
Plan enough time for the meeting
Visualize what the speaker is saying
Write things down
Define respect in the clinical setting. What are some ways to achieve it?
Having regard for and showing appropriate courtesy to others.
Address people by appropriate titles (esp. elderly)
Ask for their input “What do you think?”
Thank them for taking time out of their schedule
T/F: The next time you see the person, you should never bring up something specific they said last time
False: you want to do this: “I remember when you said last time that we should decide on therapy goals.”
We recognize that our Western values emphasize what 6 things? (ACEIRS)
Autonomy Competition Early independence (CH) Individualism Rehab– patient is brought back to as much independence as possible Self sufficiency
In terms of gender awareness, we need to be aware of issues that affect members of the __/__ community
gay/lesbian
BROADENING OUR WORLD VIEW: Always be conscious that there are multiple ______
realities
BROADENING OUR WORLD VIEW: Remember that ______ is central for some clients and families
religion
BROADENING OUR WORLD VIEW: Come from a “__ __,” where we acknowledge how clients have used their strengths to solve problems
strengths perspective
T/F: Social justice perspective means we have a social responsibility to work for a less equitable distribution of resources, rights, and opportunities for all people
False: MORE equitable distribution of resources, rights, and opportunities for all people
T/F: 1900s to 1950s view of disabilities focus: excluded and segregated
True: CH responsibility of families
Parents blamed and stigmatized
Focus: custodial care in an isolated environment
T/F: 1950-1980 view of disabilities focus: identify and assist
True: families still held mostly responsible
Institutionalization still common
What year was IDEA introduced?
1975
T/F: 1980-present view of disabilities focus: include and empower
True: parents have more rights
Students with disabilities began attending school with typically-developing students
By late 1980s, some states closed all institutions and replaced them with community services; other states began doing this
Bush signed the Americans with Disabilities Act (ADA in 1990) that prevented workplace discrimination against disabled
Full inclusion– formal movement
3 ways to understand others/establish rapport (SOT)
- Secondhand (reports, talking to others)
- Our own frame of reference
- Their personal frame of reference
What are 6 hindrances to establishing rapport?
Allowing interruptions Fidgeting Frowning/looking disapproving Glancing at clock Poor eye contact Showing shock
What are 5 ways to improve someone’s motivation?
- Frequency of contact between parties
- Rewards experienced by working toward tx goals
- Shared effort and responsibility between clinician and clients
- Goals that CLIENT thinks are important
- Learn enough about something to have a moderate level of anxiety about it
What are the 4 types of listening covered in class? (CEER)
Listening for… Comprehension
Empathy
Evaluation
Resolution
T/F: the goal of listening for comprehension is to remain objective, not make judgments or critically inspect information.
True: we clarify and verify information.
What is the goal of listening for empathy?
Convey genuine concern, understanding, and involvement
Reassure people, comfort them, express warmth, show unconditional regard.
T/F: listening for evaluation means judging what we hear and observe
True
When is listening for resolutions apropro, and what is the focus?
Appropriate for situations when a problem needs to be solved
Focus: solving it together, not us solving it for someone else
What are some ways to listen for resolution?
Remain humble and open
Trust the other party to make significant contributions
Be open-ended in questions and responses
Encourage equal interchange between parties
Paraphrase and add to the other party’s ideas
When trying to improve our listening skills, overcome the…
“entertainment syndrome,” where we tune out things that seem boring to us
