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Jo's Counseling > Foundations of Effective Counseling > Flashcards

Foundations of Effective Counseling Flashcards

1
Q

List the qualities of effective counselors (6: CCEEFOO)

A 
Competence/Knowledge
Concentration 
Emotional Stability
Empathy
Flexibility
Objective
Openness/Honesty
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2
Q

Discuss objectivity

A

Focus on client’s feelings, not our own

We don’t allow our own emotions to inappropriately influence the situation

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3
Q

Discuss competence and knowledge

A

We continuously grow ourselves

Read, attend workshops and conventions

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4
Q

Re: competence and knowledge - how do parents with disabilities often approach meetings? What is Karen Fittinger’s recommendation?

A

Parents have TONS of info from the Internet and will bring info to meetings

Karen Fittinger: keep up! Don’t let parents school you

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5
Q

**What does Sheehan (Child Neurology workshop) recommend re: competence and knowledge?

A

Be proactive– head parents off at the pass

“If you go to the Internet, you will see…”

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6
Q

We can appear knowledgeable by doing what 7 things in our office?

In what situation are these suggestions especially useful?

A

Referring people to books, articles, websites
Appearing organized and prepared ahead of time
Having professional books and journals within view
Writing excellent reports
Having our diplomas displayed
Having a nameplate with M.S. CCC-SLP on it
Giving people a great business card

If the SLP is young and the patient is old

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7
Q 
Discuss flexibility
(look at what kinds of things? (to change materials/approach, etc))
A

Vary our approach with different clients

We look at age, gender, culture, religion, educational level

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8
Q

Discuss openness and honesty

A

Hear and understand people without imposing our value system on them

Acceptance vs. condoning: Listening and understanding vs. approving

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9
Q

Discuss emotional stability

A

Security with ourselves; being stable emotionally

How can we maintain emotional stability if our lives are difficult?

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10
Q

Discuss empathy

A

Enter into, share the feelings of others

Don’t ever say “I know just how you feel”

Better: “I can’t even imagine what you must be going through right now. How hard!”

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11
Q

What are the two kinds of empathy discussed in class? Compare/contrast.

A

Primary empathy- communication of our accurate perception of the client’s message

Advanced empathy- includes self-disclosure

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12
Q

**What does Shames say about advanced empathy?

A

It should not result in a prolonged or specific focus on the counselor by either the counselor or client.

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13
Q

What are 4 ways to show concentration? (APVW)

A

Avoid distractions
Plan enough time for the meeting
Visualize what the speaker is saying
Write things down

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14
Q

Define respect in the clinical setting. What are some ways to achieve it?

A

Having regard for and showing appropriate courtesy to others.

Address people by appropriate titles (esp. elderly)
Ask for their input “What do you think?”
Thank them for taking time out of their schedule

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15
Q

T/F: The next time you see the person, you should never bring up something specific they said last time

A

False: you want to do this: “I remember when you said last time that we should decide on therapy goals.”

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16
Q

We recognize that our Western values emphasize what 6 things? (ACEIRS)

A 
Autonomy
Competition
Early independence (CH)
Individualism
Rehab– patient is brought back to as much independence as possible
Self sufficiency
17
Q

In terms of gender awareness, we need to be aware of issues that affect members of the __/__ community

A

gay/lesbian

18
Q

BROADENING OUR WORLD VIEW: Always be conscious that there are multiple ______

A

realities

19
Q

BROADENING OUR WORLD VIEW: Remember that ______ is central for some clients and families

A

religion

20
Q

BROADENING OUR WORLD VIEW: Come from a “__ __,” where we acknowledge how clients have used their strengths to solve problems

A

strengths perspective

21
Q

T/F: Social justice perspective means we have a social responsibility to work for a less equitable distribution of resources, rights, and opportunities for all people

A

False: MORE equitable distribution of resources, rights, and opportunities for all people

22
Q

T/F: 1900s to 1950s view of disabilities focus: excluded and segregated

A

True: CH responsibility of families
Parents blamed and stigmatized
Focus: custodial care in an isolated environment

23
Q

T/F: 1950-1980 view of disabilities focus: identify and assist

A

True: families still held mostly responsible

Institutionalization still common

24
Q

What year was IDEA introduced?

A

1975

25
Q

T/F: 1980-present view of disabilities focus: include and empower

A

True: parents have more rights
Students with disabilities began attending school with typically-developing students
By late 1980s, some states closed all institutions and replaced them with community services; other states began doing this
Bush signed the Americans with Disabilities Act (ADA in 1990) that prevented workplace discrimination against disabled
Full inclusion– formal movement

26
Q

3 ways to understand others/establish rapport (SOT)

A
  1. Secondhand (reports, talking to others)
  2. Our own frame of reference
  3. Their personal frame of reference
27
Q

What are 6 hindrances to establishing rapport?

A 
Allowing interruptions
Fidgeting 
Frowning/looking disapproving
Glancing at clock
Poor eye contact 
Showing shock
28
Q

What are 5 ways to improve someone’s motivation?

A
  1. Frequency of contact between parties
  2. Rewards experienced by working toward tx goals
  3. Shared effort and responsibility between clinician and clients
  4. Goals that CLIENT thinks are important
  5. Learn enough about something to have a moderate level of anxiety about it
29
Q

What are the 4 types of listening covered in class? (CEER)

A

Listening for… Comprehension
Empathy
Evaluation
Resolution

30
Q

T/F: the goal of listening for comprehension is to remain objective, not make judgments or critically inspect information.

A

True: we clarify and verify information.

31
Q

What is the goal of listening for empathy?

A

Convey genuine concern, understanding, and involvement

Reassure people, comfort them, express warmth, show unconditional regard.

32
Q

T/F: listening for evaluation means judging what we hear and observe

A

True

33
Q

When is listening for resolutions apropro, and what is the focus?

A

Appropriate for situations when a problem needs to be solved

Focus: solving it together, not us solving it for someone else

34
Q

What are some ways to listen for resolution?

A

Remain humble and open
Trust the other party to make significant contributions
Be open-ended in questions and responses
Encourage equal interchange between parties
Paraphrase and add to the other party’s ideas

35
Q

When trying to improve our listening skills, overcome the…

A

“entertainment syndrome,” where we tune out things that seem boring to us

Jo's Counseling (6 decks)

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