Providing information: specific techniques for successful interaction Flashcards
begin a(n) (IEP) meeting with a _______ statement
positive
if the CH is clingy with the parent, you can say something like, “it is clear you have a ____ ____ with your daughter”
special connection
if people are really anxious and tense, give them what?
the bottom line immediately
if people are more relaxed, present ____ first and build gradually to conclusion
findings
try to summarize things because giving many details can be _____
overwhelming
hit highlights of findings, can go more detailed if need be
T/F: say things like “I administered the CELF and heather scored in the 2nd percentile on all subtests”
false.
when we close the interview, do 3 things
summarize main points
repeat conclusions
give specific suggestions/recommendations
T/F: if we are unsure people understood what we said, ask them to tell you how they would explain it to their SO
true
if someone repeats back and has clearly not understood accurately, what do you do?
blame yourself: “i don’t think i said it clearly” then put it in writing!
name 3 specific techniques for effective communication
give practical suggestions
express sympathy
provide encouragement
if you are bearer of bad news and people get angry, we can refer them for a ____
second opinion
T/F: try to sandwich negative and positive points like this: negative, positive, negative
False: positive, negative, positive
if feelings of resistance come up, should we avoid or address them?
address them
T/F: if someone refuses to accept a diagnosis, tell them too bad and shut the door on them
False: keep door open, invite them back anytime
**T/F: if someone starts to cry, laugh at them
False: give them a tissue and touch their arm
