session 7 Flashcards
performance management
1
Q
performance management it
A
aims at achieving high levels of organizational performance
2
Q
performance management ensures that
A
- people know and understand what is expected from them
- people are given feedback on performance
- people have the necessary skills to deliver it
- people are supported by the organization to develop the capacity
3
Q
performance appraisal is
A
regular (written assessments of an employee’s performance, potential and development needs
4
Q
main use of performance appraisal
A
- performance review
- review of development needs
- assessing potential
- deciding on rewards
- creates opportunity to plan future objectives of workload
5
Q
problems with performance appraisals
A
- lack of clear purpose
- pay and rewards vs development needs
- two conflicting roles for the line managers
6
Q
evaluating results
A
- management by objectives
- specific goals are set at each level of the firm
- goal setting is participatory with manager and worker
- periodic reviews of subordinates’ progress towards goals
- team MBO: goals and performance measured for the team
7
Q
evaluating behavior
A
- evaluates how individuals have applied traits and competencies to the performance of work
- stresses developmental aspect of performance appraisal
- typical scales: BOS and BARS
8
Q
A
9
Q
BARS - behavior anchored rating scales
A
- descriptions of effective and ineffective behavior
- evaluated on a scale ranging from excellent to unacceptable
10
Q
continuous feedback
A
provides information regarding some aspects of one’s task performance and should be
- concrete
- descriptive
- constructive
- timely
- requested
11
Q
who can assess performance
A
- supervisor
- peers
- subordinates
- self
12
Q
360 degree feedback
A
- multi source/multi rater feedback
- external sources: customers, clients, suppliers other important stakeholders
- 8-10 people involved
- online appraisal surveys support 360 degree feedback
- considerations
13
Q
A
