session 2 Flashcards
organizational culture
1
Q
what is organizational culture?
A
the set of shared values and normas that controls organizational member’s interactions with each other and with people outside the organization
2
Q
terminal values
A
desired end states or outcomes that people seek to achieve
3
Q
instrumental values
A
desired modes of behavior
4
Q
norms
A
standards/rules
5
Q
explore organizational culture
A
- symbols (visible)
- norms (partly visible)
- values (invisible)
6
Q
effects of organizational culture on people
A
people draw on these cultural values to guide their actions and decisions
7
Q
effects of organizational culture on company
A
- source of competitive advantage
- increase organizational effectiveness
- means of control
8
Q
positive effects of a strong culture
A
- provides clear orientation for actions
- fast information processing, communication and decision-making
- high motivation and loyalty
- less need for control like direct supervision
9
Q
negative effects of a strong culture
A
- conformity pressures
- neglect of negative feedback
- fixation on success
- a strong cultural might be used as a covert form of control
10
Q
what influences organizational culture?
A
- characteristics of people
- organizational structure
- organizational ethics
- property rights
