Session 4

Question 1

Work flow design

Answer 1

process of analyzing the tasks necessary for the production of a product

Question 2

centralized structure

Answer 2

authority is at the top

Question 3

decentralized structure

Answer 3

authority is spread among many people

Question 4

job analysis

Answer 4

process of getting detailed information about jobs
provides essential knowledge for trainees
tells what certifications are needed

Question 5

importance of job analysis (6)

Answer 5

work redesign
workforce planning
talent acquisition
training
performance management
job evaluation

Question 6

job description

Answer 6

outcome of job analysis
tasks
duties
responsabilities

Question 7

key components of job description

Answer 7

title
brief description of TDR

Question 8

job specification

Answer 8

outcome of job analysis
knowledge
skills
ability
other

Question 9

sources of job information (3)

Answer 9

incumbents (are at the job)
observers
federal government

Question 10

job analysis methods (4)

Answer 10

Position analysis questionnaire (paq)
fleishman job analysis system
analysing teamwork
competency model

Question 11

Position Analysis Questionnaire

Answer 11

standard analysis
considers the entire work process
information input
mental process
work output
relationships with others

Question 12

Fleishman Job analysis system

Answer 12

aks subject matter experts to evaluate a job in terms of abilitues
useful for employee slecetion
52 categories of abilities
7 point scale

Question 13

analyzing teamwork

Answer 13

skill differentiation (degree of specialization)
authority differentiation (allocation decisions)
temporal stability (teams must work together)

Question 14

competency model

Answer 14

describes all the competencies required for success

Question 15

cause driven leadership

Answer 15

mission adavancemet (values)
collaboration (influence)
operational effectiveness (decison making)
personal growth (self development)

Question 16

approaches to job design (4)

Answer 16

1) Design for efficiency
2) Design for Motivation
3) Design for physical Health and well being
4) Design for Mental Health and Well being

Question 17

design for efficiency

Answer 17

Industrial engineering
find the work sttucture that maximizes efficiency

Question 18

design for motivation

Answer 18

self managing work teams
job characteristic model
alternatives to 8-5 job

Question 19

what is job enrichment

Answer 19

empowering workers by adding more decision making authority to jobs

Question 20

self managing work teams

Answer 20

having authority for an entire work process
team members are motivated by autonomy

Question 21

Design for Physical health and well being

Answer 21

ergonomics is the relationship between individuals physical conditions and the job environment

Question 22

goal of Design for Physical health and well being

Answer 22

minimize physical strain on the worker
redesign technologies
concerns about mobile devices

Question 23

Design for mental health and well being

Answer 23

cognitive ergomomics
understand that mind has capabilities but also limitations
wants to ensure that employees have a good mental health