Chapter 7 Flashcards
1
Q
What is performance management
A
- process where managers ensure that employee activities and outputs contribute for the organizations goals
2
Q
What is the strategic purpose
A
- Achieve strategic goals
- connect employees behaviours with goals
3
Q
What is the administrative purpose
A
- give day to day info
- salary
- recognition
supports hiring decisions
4
Q
What is the developmental purpose?
A
- developing employees
- build awareness of strengths
- create areas of improvement
5
Q
What are the 6 steps for performance management
A
1- define goals of the company
2- Develop employees goals and behaviours
3- Provide support and feedback
4- Evaluate performance
5- Identify where to improve
6- Provide consequences for performance results
6
Q
How is performance evaluated (3)
A
- simple ranking
- forced distribution (give %)
- paired comparison
7
Q
3 ways for rating individuals
A
- Attributes
- Behaviours
- Results
8
Q
How o measure attributes
A
- Graphic rating scale
- widely used method
9
Q
How to measure behaviours
A
- organisation behaviour modification
10
Q
How to measure results
A
- management by objcetive (mbo)
- Balanced scorecard
11
Q
What is the 360 performance evalutaion
A
-direct report
- Mnagers, supervisors, peers and customer give feedback
12
Q
What is the crowdosurcing performance appraisal
A
- is when we gather info and data from all coworkers and managers
- we use online apps for timeless and completed info
- submit feedback open to the entire organisation
13
Q
6 types od rating errors
A
- strictness, leniency, central tendecy (error in distribution)
- similar to me error
- contarst error
- halo
- horns
- recency emphasis
14
Q
What is the similar to me error
A
- overrating people that are very similar
15
Q
What is the contrast error
A
- underrating people who seem very different
