Chapter 9

Question 1

What are the 3 level labour relation decision

Answer 1

• Labor relation strategy
• negotiating collective agreements
  -Adminstering collective agreements

Question 2

What are unions

Answer 2

Organizations with the purpose of representing their members interest and resolving conflicts

Question 3

What is a labor relation

Answer 3

• skills that managers and union leader can use to cultivate a good envirnoment, minimize strikes, and seek win-win solutions

Question 4

What are negotiating collective agreements

Answer 4

• focueses on decisions about pay structure, job security, work rules, safety

Question 5

Adminstering collective agreements

Answer 5

-day to day activities may involve handling some disagreements

Question 6

4 types of unions and affiliations

Answer 6

• Craft unions
• Industrial unions
• Union locals
• Labor congress

Question 7

Why are union memberships declining

Answer 7

• Change in the structure of the economy
  -management efforts to control costs
• human resource practices (employers are more proactive)
• Goverment regulation (ex: workplace safety)

Question 8

What are the management goals

Answer 8

• increase profit
• low labor cost
• increase output
  -limit increase in wages and benefits
• retain control over rules and schedules
• maintain flexible operations to meet demands

Question 9

What are the labour union goals

Answer 9

• obtain pay and good conditions
• give members a voice
• good benefits and compensation
• regular flow of new members

Question 10

What are the Societal goals

Answer 10

• driving laws and regulations that affect unions
• ensure that workers have a voice

Question 11

Unfair labor pratice (Management)

Answer 11

• interfering with the formation of a union
• discriminating based on the union membership
• intimidating employee to be part of the union

Question 11

Unfair labour pratices (Union)

Answer 11

• trying to bargain
• persuiding employees during working hours
  -illegal strikes
  -failing to represent employees

Question 12

What is collective bargaining

Answer 12

• negotiation between union leaders and management to arrive to an agreement

Question 13

Steps into bargaining over new contracts 4

Answer 13

1- prepare bargaining by estblishing objectives, gather data
2- Union and management present proposals
3- Each side considers proposals
4- Reach an agreement

Question 14

What happens when bargaining breaks down

Answer 14

• Strike
• Lockout

Question 15

What is a Strike

Answer 15

• collective decision where members dont go to work or to slow down until demands are meeted

Question 16

What is a Lockout

Answer 16

• closure of a place
  -refusal by employees to work

Question 17

3 alternatives to strikes or lockouts

Answer 17

• mediation (least formal)
• conciliation (report reasons for the dispute)
  -arbitration (formal intervation)

Question 18

What is the grievance procedure

Answer 18

• process for resolving union-management conflicts over interpretation or violation of the collective agreement
• may result in arbitration

Question 19

4 Steps in grivernance procedure

Answer 19

1- Discuss problem
2- written grivernance is submitted
3- union appals grivernance to top line managers
4- Union decides whether is resolved or not, if not call for arbitration

Question 20

What is labor management cooperation features

Answer 20

• employee involvement in decision making
  -labor management committees
  -sharing financial and business info
• reducing language complexity