Chapter 6

Question 1

5 steps of the ADDIE model

Answer 1

• Analysis
• Design
• Development
• Implementation
  -Evaluation

Question 2

5 steps in Instructional Design

Answer 2

1- Needs assesment
2- Ensure readiness for training
3- Plan training program (objectives,trainers,methods)
4- Implement method
5- Evaluate results

Question 3

What is needs assesment

Answer 3

• determine what kind of training will be required
• determines the context, the mentors and the subject

Question 4

What is the presentation method?

Answer 4

• learneres receive info given by others
• lectureres
• websites
• compares alaternatives

Question 5

What is the hands-on-method?

Answer 5

• learners are involved in trying out new skills
• on-the-job training
• specific skills

Question 5

What is the group or team building method?

Answer 5

• learners share ideas and experiences
• build group relationships
• group discussions

Question 5

2 types of presentation methods?

Answer 5

• classroom instruction (conferencing)
• audiovisual training (podcasts, videos)

Question 5

10 types of Hands on methods

Answer 5

1- On the job training
2- Apprenticeships
3- Internships
4- Co-operative education
5- Simulations
6- Business games
7- Case studies
8- E-learning
9- Electronic performance support systems (EPSS)
10- Hybrid learning

Question 6

What is Apprenticeships

Answer 6

• work study training method
• classroom or OJT

Question 6

What are the benefits of simulations?

Answer 6

• trainees can see their decisions in an artificial risk free environment
• prevents big costly mistakes
• tree dimensional exeperience

Question 7

What is the EPSS

Answer 7

• provides access to skills training, information and advice from exeperts

Question 8

What are the 3 type team building methods?

Answer 8

1- Experiential program
2- Team training
3- Action learning

Question 9

What is the experiential program

Answer 9

• simulating behaviour and analyzing activity
  -adventure learning

Question 10

What is team training

Answer 10

• individuals work together to achieve a common goal
• cross training
• coordination training
• team leader training

Question 11

what is action learning

Answer 11

• teams get an actual problem and work togther to solve it

Question 12

What is Transfer of learning?

Answer 12

• on the job use of knowledge, skills, and behaviours

Question 13

What is communities of practice

Answer 13

• groups who work together, learn from each other

Question 14

What are chatbots

Answer 14

• automatic personalized conversations between software and human users
• answers questions

Question 15

5 measures of training success

Answer 15

-trainee staisfaction
- transfer of training
- new skills knowledge
- performance improvement
- return on investement

Question 16

What is orientation

Answer 16

• training ton prepare new hires
• learn about the organization
• establish work relationships

Question 17

What is the onboarding

Answer 17

• ongoing process to prepare new hires
• attempt for new hires to connect with employer

Question 18

steps of orientation and onboarding 4

Answer 18

• compliance (rules, policies and regulations)

-clarification (job performance and expectations)

• culture (company’s history, values)
• connection (develop interpersonal relationships)

Question 19

What is employee development

Answer 19

• combination of formal education, job exeperience, relationships and abilities to prepare for future careers
• prepare for new jobs and responsabiloities

Question 20

4 approaches for employee development

Answer 20

• interpersonal relationships
• formal education
• job experineces
• assesment

Question 21

What is Formal education

Answer 21

• workshops
• lectures
  -simulations
• occur off site or through the internet

Question 22

What is assesment

Answer 22

• collecting information
  -providing feedback about behaviour or skills
• used for managerial potential
• physchological teste
• ratings

Question 23

What is the Myers Briggs Type Indicator (MBTI)

Answer 23

• measures:
• energy (introvert/extrovert)
• information gathering (intuitive or sensing)
• decision making (thinking or feeling)
  -lifestyle (judging or perceiving)

Question 24

What are assessment centers

Answer 24

• usually off-site
  -identifies if employees have:
  
  • personality chatacteristics
  • administrative skills
  • interpersonal skills fro managerial jobs or woking teams
• types of activities:
• leaderless group discussions
• interviews
• in baskets
• role plays

Question 25

What is a 360 degree feedback

Answer 25

• formal process for measuring employee performance
• identifies issues and develops plans to solve it
• is made by the employee’s, supervisor, peers, employees and customers

Question 26

Difference between mentor and coach

Answer 26

mentor: experienced, productive senior employee who helps develop new hire

coach: peer or manager who motivates employee, helps develop skills and gives feedback

Question 27

What is a protean career

Answer 27

-employees take responsability for managing their career
- develop marketable skills
employer and employees need to find balance in interest, skills, carrer management

Question 28

4 career management systems

Answer 28

• Data gathering (gathers skills needed)
• feedback (strenghts,improvement areas)

-goal setting (specific competencies to develop)

-action planning and follow up (measures success and ajusts plans as needed)

Question 29

3 stages of succession planning

Answer 29

• selection of high potential employees
• developmemtal experiences
• active involvemnet with senior leaders