Session 3

Question 1

IS by business Factors

Answer 1

Manufacture + production: assembling the product, checking for quality, producing bills of materials

Sales & marketing: identifying customers, making customers aware of the product, selling the product

finance & accounting:
paying creditors, creating financial statements, managing cash accounts

Human Resources:
hiring employees, evaluating employees job performance, enrolling employees in benefit plans

Question 2

ESS (executive support system)

Answer 2

strategic- level: help senior management tackle and address strategic issues

Question 3

MIS (management information systems)

DSS (Decisions-support system)

Answer 3

management- level: serve the monitoring, controlling, decision-making , & administrative functions

Question 4

TPS (Transaction processing systems)

Answer 4

Operational-level: support operational activities and transactions

Question 5

Barcode & Error Checking

Answer 5

first 11 digits: product ID
Last bit: built-in error checking
* multiple & add first 11 digits (Even Position add)X3 + (Odd position add)X1 = answer
* add the last digit, the result must be a multiple of 10

Question 6

Order fulfillment Process

Answer 6

Sales (generate order - submit order) to Accounting (check credit, approve credit, generate invoice) to Manufacturing & Production (assemble product, ship product)

Question 7

Relationship of systems to one another

Answer 7

TPS –> DSS & MIS
DSS + MIS –> ESS
MIS –> DSS

Question 8

Application of TPS: Sales/Marketing

Answer 8

Major Functions (customer service, sales management, promotion tracking, price changes)
Major Application Systems ( sales order, sales commission system, sales support system)

Question 9

Application of TPS: Manufacturing/Production

Answer 9

Major Functions (scheduling, purchasing, shipping/receiving operations) 
Major Application Systems (machine control systems, purchase order systems, quality control system)

Question 10

Application of TPS: Finance/ Accounting

Answer 10

Major functions (general ledger, billing, cost accounting) 
Major Application System (general ledger, payroll, accounts receivable/payable, funds management system)

Question 11

Application of TPS:

Human Resources

Answer 11

Major functions (personal records, benefits, compensation, labor relations, training) 
Major application systems (employee records, benefit systems, employee skills inventory)