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VHMA CVPM Additional > Session 10 > Flashcards

Session 10 Flashcards

1
Q

4 Ps of Marketing (marketing matrix)

A

Product
Price
Promotion
Place

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2
Q

Setting Objectives

A

SMART goals
S
M
A
R
T

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3
Q

6 Cs of client relationship management

A

Consistency
Compassion
Customer Service
Convenience
Competence
Cost

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4
Q

3 Rs of Client Retention

A

Recall
Reappointment
Reminder

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VHMA CVPM Additional (18 decks)

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