Service Value System: Objective 4.1 DESCRIBE the ITIL Service Value System Flashcards
What the Service Value System Is?
Service Value System (SVS) Describe how all the components and activities of the organization work together as a system to enable value co-creation
These are all tied together in company resources and can configured and reconfigured in many different and flexible ways depending on your organizations.
Require INTEGRATION and COORDINATION of activities, practices, teams, authorities, and responsibilities
Some organizations are flexible and some are rigid and depends.
Ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
Left to Right
Opportunity and Demand - Input
Value - Output
Components that make up the Service Value System
The components of the SVS are “ Guiding Principals, “Governance”, Service Value Chain, “Practices”, and “Continual Improvement”
2 SVC Service Value Chain - 1st layer diamond surround SVC: Includes Governance (How Org is run) & (34) Practice.
2nd layer diamond surround Governance & Practice: Guiding Principals and Continual Improvement
Opportunities
OPPORTUNITY: Represents options or possibilities to add value for stakeholders or otherwise improve the organization (Input)
example: find new service, new customers and bring to market to add to value
Ie. Dion training didn’t have ITIL foundation exam voucher at reduced price. Dion partnered up and bought in bulk to save customers money. It added value to students to buy training and exam at a reduced rate.
Demand
Demand: The need or desire for products and services among internal and external consumers (what to buy internally and externally)
example: student finished exam and ask Dion if they have any additional training to take next level of exam. This is demand. Another example, hand on practice for testing skills, or testing on exam.
Value
Value is the outcome of the Service Value System
Enable the creation of many different types of VALUE for a wide group of stakeholders
ie. exam vouchers, save customer money (added value) AND make a little money for company as well. In addition, Dion also sells smaller bulks to universities to assist in them saving money as well.
Take something in, add value and take it out on the other side.
Governance
Governance means by which an organization is directed and controlled
ie. Governance is set up C suite (CEO/CIO, etc) and pass it down through guidance and procedures.
ITIL provides a framework for governance. Its a best practice.
Its the way you are going to do things. (control and direct your organization)
Take opportunities and demands and turn it into value
