Service Management: Costs Flashcards
1
Q
Costs
A
The amount of money spent on a specific activity or resource
2
Q
Costs may be measured in man-hours or FTEs
A
In addition to money. One FTE equals 2000 hours a year.
May be concerned amount of time it takes vs. cost
3
Q
A service provider aims to REDUCE OR REMOVE costs for you when providing a service
A
For example, internet provider has different levels of connection based on dollar amount. ISP example, pay 2the amount for price to get faster connectivity and save people hours
