Beginning Service Management ITSM Flashcards
1
Q
Service Management: Service Management
A
A set of specialized organizational capabilities for enabling VALUE to customers in the form of SERVICES
2
Q
Service Management: Organizational Capability
A
Organizational Capability refers to having both the capacity and the ability to perform the functions required
3
Q
Service Management: Organize your people to best support the activities, practices, and processes
A
Service Management: Organize your people to best support the activities, practices, and processes
