1.3 Be able to describe the key concepts of service relationships, including service offerings, service relationship management, service provision, and service consumption.

Question 1

Service Relationships

Answer 1

is a set of specialized organizational capabilities for enabling value for customers in the form of services.

Question 2

Service Offerings

Answer 2

Is a formal description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and the service actions.

Question 3

Service Relationship Management

Answer 3

are the joint activities performed by a service provider and a service consumer to ensure continual value

Question 4

Service Provision

Answer 4

Is the activities performed by an organization to provide services, including management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement. It may also include the supply of goods.

Question 5

Service Consumption

Answer 5

is the activities performed by an organization to consume services. It includes the management of the consumer’s resources needed to use the service, service actions performed by users, and the receiving (acquiring) or goods (if required)=