Service Management: Services and Products Flashcards
*Definition of Service
*A Service is a means of enabling value of co-creation (how value is determine provider vs customer) by facilitating outcomes that customers want to achieve, (back to value to achieve objectives - a service provider can not achieve value!) without the customer having to manage specific costs and risks (why a customer hires a service provider in the first place).
Services may be based on products
*PRODUCT
is a configuration of resources created by the organization that will be potentially valuable for its customers.
Services and Products
RESOURCES can be owned or managed by the organization
A PRODUCT is how an organization configures resources into an offer (AWS services cloud, etc vs. products customer order.
A product COMBINES and simplifies the various services
