Service Quiz

Question 1

Lucilles Mission is “Serving ________ BBQ with the _______ Southern Hospitality.

Answer 1

The Best, The finest

Question 2

Southern Hospitality starts with a______

Answer 2

big ole smile

Question 3

Smile and speak to any guest that comes within _____ feet or less.

Answer 3

5 feet

Question 4

Learning the menu is so important because “You cant _____ what you don’t ______.

Answer 4

Sell, know

Question 5

At Lucille’s, there is no such thing as “nothing to do”, list 3 examples of things you can do to help the team when you are not busy.

Answer 5

run food, refills, pre-bus, drink a table, side work, clean!

Question 6

What is Rubbernecking? Why is it important?

Answer 6

Being aware of one’s surroundings to ensure that every step you take accomplishes a task.

Question 7

What are the 4 C’s? Describe them

Answer 7

Communication- To know what is going on, and to make sure that other team members know what is going on also.
Consolidation- be as efficient as possible to accomplish several tasks at once.
Coordination- working with others, goes with communication.
Circulation- move through the entire restaurant, not just assigned area so all tasks are accomplished efficiently

Question 8

List 5 Things the manager will check during line up.

Answer 8

Uniform is clean and pressed, Clean slip resistant shoes, on-time, know station/side work, $25 bank, 3 matching black pens, know team, lighter

Question 9

Your shirt must be_______ and ______.

Answer 9

Clean, Pressed

Question 10

Your shirt must always be_____ into your jeans.

Answer 10

Tucked

Question 11

Your sleeves must be_____.

Answer 11

Creased along the top

Question 12

Your belt must be ____ and ______.

Answer 12

Black, Plain

Question 13

Your apron must be____ and tied in the ______.

Answer 13

Clean, Back

Question 14

The tools that you must carry in your apron are:

Answer 14

Order book, 3 matching black pens, $25 bank, coins, lighter

Question 15

The color of your jeans must be_____.

Answer 15

Dark Blue

Question 16

The color of your shoes must be ______ with______ soles.

Answer 16

Black, Non-slip/slip-resistant

Question 17

List Lucille’s 5 Core Values

Answer 17

The Best BBQ, Southern Hospitality, Teamwork, Caring for and valuing our team members and guests, Fun

Question 18

What does”team within a team” mean?

Answer 18

Servers are assigned to a team. They must know what team members are assigned to adjacent areas to ensure the best communication.

Question 19

Running food is not an ______, but a ______. Exceptions are only made when the server has to fill their initial drink order.

Answer 19

option, requirement

Question 20

What does “Full Hands In, Full Hands Out” mean?

Answer 20

Every time you enter and exit the kitchen have hands full.

Question 21

What are the 3 steps of table maintenance?

Answer 21

1. Pre-Bus
2. Final Bussing
3. Final Wiping

Question 22

What is pre-bussing? How does pre-bussing help guests have a more enjoyable dining experience?

Answer 22

Removing dirty dishes. Clears clutter, and no dirty dishes lying in front of them while they are with friends or family.

Question 23

Explain final bussing procedure.

Answer 23

Removing everything into dish tray to Drop & Go. Wipe down table.

Question 24

Any time 2 people at the dish station and a third person arrives, the third persn will tell the first person to _____ and ______.

Answer 24

Drop, Go

Question 25

You are required by law to report _____% of your tips at the end of each shift.

Answer 25

100

Question 26

List Lucille’s 7 Steps of Service.

Answer 26

1. Greet and Offer specific drinks.
2. Appetizer/Spiel
3. Food Order/ Biscuit
4. 2 minute check back
5. Hot Towel
6. Dessert after dinner drinks
7. Check presentation and process payment.