SECURITY

Question 1

[DEFINITION]
1. In hospitality operations, safety refers to the actual co____ in a work environment
2. Security refers to the prevention of th____, fi___ and other em_____

Answer 1

1. conditions
2. theft, fire, emergencies

Question 2

The hotel is responsible for providing a safe and secure environment for:
1. Its customers - p____ and pr_____
2. Its em______ - person and property
3. The owner’s as______ and rep____

Answer 2

1. person. property
2. employees
3. assets and reputation

Question 3

How many types of security are there?

Answer 3

1. Physical aspect
2. Security aspects of persons
3. Security aspects of Systems

Question 4

How many key control are there on the market?

Answer 4

1. Simple key
2. Section Master key
3. Floor master key
4. Grand master
5. Emergency key ( E-key)

Question 5

Simple key: can be programmed to last a certain time and usually de______ at 12h of the day of departure

Answer 5

deactivates

Question 6

Section master key: Can be assigned to a spe____ group of rooms. Very often used by HSK and Ma_____ team

Answer 6

specific, maintenance

Question 7

Floor master key: Opens usually an entire floor and linen/service offices and st______ areas in that same floor

Answer 7

storage

Question 8

Grand master: Opens usually all gu____, off_____, storage areas in the building

Answer 8

guestrooms, offices

Question 9

Emergency key ( E-key): Grand master which overrides the dea_____t of a guestroom lock - opens all doors in the property ( kept in hotel safe or se______ office)

Answer 9

deadbolt, security

Question 10

Guest room key control procedures:
1. Keys only be given to a re_______ guest
2. Should not b____ the hotel’s name nor the room number
3. Never br_____ room numbers out loud or to other people
4. Keep ____ free of loose keys

Answer 10

1. registered
2. bear
3. broadcast
4. FO

Question 11

Security - the layers:
1. Phy_____ layer
2. Tech______ layer
3. Hu_____ layer

Answer 11

1. Physical
2. Technological
3. Human

Question 12

Security - the department:
1. Lo______
2. Ca_____
3. Si____
4. Target m____
5. Bud____

Answer 12

1. Location
2. Category
3. Size
4. market
5. budget

Question 13

Security - organizational hierarchy:
Gen_____ manager -> Di____ of security -> Security manager -> Security sup_____ -> doorman, security guard

Answer 13

General, director, supervisors