HOST

Question 1

Who is the person receives or entertains the guests at home or elsewhere?

Answer 1

Host/ Lobby Ambassadors

Question 2

Who is the face of the company and they greet visitors, answer questions, and provide information about their employer’s products or services?

Answer 2

Host/ Lobby Ambassadors

Question 3

Who is attached to the facilities of the hotel?

Answer 3

Host/ Lobby Am bassadors

Question 4

[TASKS] Receive and give a warm welcome in…. to guest

Answer 4

Individually

Question 5

[TAKS] Be ava.. for guests at all times as a point of contact

Answer 5

available

Question 6

Ensure a sa__ and se__ environment in the lobby

Answer 6

safe and secure

Question 7

[TASKS] Escort guests to ro__ or hotel .ar__

Answer 7

rooms or hotel area

Question 8

[TASKS] Enquire about sa___

Answer 8

Satisfaction

Question 9

[TASKS] Promotion of Hotels’ off___ and ac__

Answer 9

Offers and activities

Question 10

[TASKS] In contact with other de___

Answer 10

departments

Question 11

[SKILLS] How many skills does a host/ lobby ambassador need?

Answer 11

9

Question 12

[SKILLS] Outgoing, charismatic and approachable cha___

Answer 12

character

Question 13

[SKILLS] Good int___ skills

Answer 13

interpersonal

Question 14

[SKILLS] Smart in appe.. and well gr___

Answer 14

appearance and well groomed

Question 15

[SKILLS] Exceptional com__ skills

Answer 15

communication

Question 16

[SKILLS] Customer fo___

Answer 16

focused

Question 17

[SKILLS] Highly responsible and re___

Answer 17

reliable

Question 18

[SKILLS] Fl_xi_ _ _ _ty

Answer 18

Flexibility

Question 19

[SKILLS] Mu_ _ _ tas_ _ _ _

Answer 19

Multitasking

Question 20

[SKILLS] Problem solving …

Answer 20

ability

Question 21

Host/Hostess is an ….. job

Answer 21

entry-level

Question 22

Host is the role responsible for acc______and hos_____ the guests when they come and leave the establishment.

Answer 22

accommodation and hosting

Question 23

What is the minimum requirement for the Host/ Hostess?

Answer 23

High school qualification

Question 24

What position is pivotal to the success of any hotel facility?

Answer 24

Host

Question 25

Hostess are usually the first point of contact between the h____ and _____

Answer 25

the hotel and its guests

Question 26

Host/ Hostess is responsible for the handling of hotel re___ book

Answer 26

Registry book

Question 27

Who is in charge of carrying out all necessary tasks related to the hotel’s front desk?

Answer 27

Host/Hostess

Question 28

As guests arrive at the hotel they may have questions to ask and who is the one responsible for giving them the answers that they need?

Answer 28

Hostess

Question 29

[FUNCTIONS] Ensure that customer ne___ and de__ are met

Answer 29

Needs and desires

Question 30

[FUNCTIONS] Relate with head chefs, maintenance, tra___ and security man____

Answer 30

transportation and managers

Question 31

[FUNCTIONS] Order supplies and coordinate services from outside ve___

Answer 31

Outside vendors

Question 32

[FUNCTIONS] Room bookings over the ph___

Answer 32

The phone

Question 33

[FUNCTIONS] Ensure that lobby area is tidy and pre____

Answer 33

tidy and presentable

Question 34

[FUNCTIONS] Greet customers as they step into the hotel fac____

Answer 34

the hotel facility

Question 35

[FUNCTIONS] Attend to customer com____

Answer 35

Complaints

Question 36

[FUNCTIONS] Provide he____ and in____ environment for guests

Answer 36

helpful and inviting

Question 37

[FUNCTIONS] Ensure book re____ of each guest as they arrive

Answer 37

registration

Question 38

[FUNCTIONS] Coordinate the activities of other hotel wor___

Answer 38

hotel workers

Question 39

[FUNCTIONS] Answer qu___ asked by the guests

Answer 39

questions

Question 40

[FUNCTIONS] Ensure maintenance of the hotel fa___

Answer 40

facility

Question 41

[FUNCTIONS] Constantly remind servers of guests wai___

Answer 41

waiting