AIRHOST/ HOSTESS

Question 1

[DEFINITION]
1. A person whose job is to s___ and take care of p____ on a ai____
2. Flight att______ gr____ passengers as they board the aircraft, direct them to their s_____, and provide ass____ as needed
3. Cabin crew member de____ the proper use of safety equ___ to all passengers

Answer 1

1. serve, passengers, aircraft
2. attendants, greet, seats, assistance
3. demonstrate, equipment

Question 2

[REQUIREMENTS] Hard skills:
1. Min: age ___
2. Min. height: ___cm
3. Completed apprenticeship or h____ school lever cert
4. Covid va_____
5. English s____
6. Sw_____ skills
7. NO visible t_____ or p______
8. In addition, a me____ flight eligibility ex_____

Answer 2

1. 18
2. 155
3. higher
4. vaccination
5. speaker
6. swimming
7. tattoos, piercings
8. medical, examination

Question 3

[REQUIREMENTS] Soft skills:
1. Willingness to work ir_______ hours
2. High team sp____
3. Good health and re_____
4. Good with la_____
5. Service ori_____
6. Culture a_______
7. High degree of fl____ and ad____

Answer 3

1. Irregular
2. spirit
3. resilience
4. languages
5. orientation
6. awareness
7. flexibility, adaptability

Question 4

[TRAINING] The training for the cabin crew member lasts for how long in total?

Answer 4

3 months in total

Question 5

[TRAINING] In the first 6 weeks:
1. Learn the theory of se___
2. On-b___ safety and se____
3. Dealing with me____ emer____

Answer 5

1. Service
2. board, security
3. medical emergencies

Question 6

[TRAINING] After 6 weeks, you will undergo your:
1. Pr____ training on a short haul ai___
2. Another training to get your qua_____ on a long haul aircraft

Answer 6

1. Practical, aircraft
2. qualification

Question 7

Within ___ year your training in B____ and E____ class on our short and long haul aircraft will be completed

Answer 7

1, business, economy

Question 8

[THE CABIN]
1. Economy class: _____ -class
2. Business class: ____ - class
3. First class: ____ - class

Answer 8

1. Y
2. C
3. F

Question 9

What is SOP?

Answer 9

S tandard
O perating
P rocedure

Question 10

[MAIN TASKS] Before boarding:
1. Bri____ with the crew
2. Meeting the c____ member
3. Check the en___ aircraft
4. Prepare the ca___ for the flight
5. Welcome drinks in C-class
6. Check cat____

Answer 10

1. Briefing with the crew
2. Meeting the cockpit member
3. Check the entire aircraft
4. Prepare the cabin for the flight
5. Welcome drinks in C-class
6. Check catering

Question 11

[MAIN TASKS] On board:
1. Receive and give a warm w____ to the passengers
2. Ensure their s____ and n___ on board
3. Offer them 5 star services
4. Pr_____ of the onboard sales
5. Ensure a s___ and se___ environment in the aircraft
6. Respond to their en____

Answer 11

1. Receive and give a warm welcome to the passengers
2. Ensure their security and needs on board
3. Offer them 5 star services
4. Promotion of the onboard sales
5. Ensure a safe and secure environment in the aircraft
6. Respond to their enquiries

Question 12

Medical emergency on board:
1. This could happen that you have a medical emergency on board
2. A C___ receives very detailed training about the medical issue that could happen on board
3. The most important one is how to perform a ____

Answer 12

1. This could happen that you have a medical emergency on board
2. A CCM receives very detailed training about the medical issue that could happen on board
3. The most important one is how to perform a CPR

Question 13

[SKILLS]
1. Ex____ communication skills
2. Excellent in_____ skills
3. Te_____ player
4. Well gr____ in permanence
5. Customer or_____
6. Cultural a______
7. Amiability ( sự tử tế, tốt bụng)
8. Fl_____
9. St___ management
10. Polyglot ( Nói nhiều thứ tiếng)

Answer 13

1. Exceptional
2. interpersonal
3. teamwork
4. groomed
5. oriented
6. awareness
7. flexibility
8. stress