CULTURE AWARENESS

Question 1

[DEFINITION] What is sensitivity and recognition of the differences and similarities between different cultures and using that sensitivity to create inclusive communication and facilities.

Answer 1

Culture awareness

Question 2

[DEFINITION] Aspects that can distinguish cultures can include:
1. The _____ they eat
2. Wh___ and when they practice their religion
3. How they co_____
4. Their edu_____ or socio-economical ba_____

Answer 2

1. food
2. where
   3 communicate
3. education, backgrounds

Question 3

[DEFINITION] These cultural differences can come with a vast array of in____ and re______ with customers ad staff, and it’s where many businesses are looking to improve upon

Answer 3

interactions, requirements

Question 4

[WHY IMPORTANT] In a mul______al world, it’s important that all customers feel sa__, we____ and re____ with any service

Answer 4

multicultural, safe, welcome, respected

Question 5

[ WHY IMPORTANT] When you cater to all cultures you can ex____ your customer reach and allow for more customers, as well as prevent dis_____ in the workplace

Answer 5

expand, discrimination

Question 6

[ DEFINITION] The understanding of the differences between ourselves and people from other co_____ or other ba____

Answer 6

countries, backgrounds

Question 7

To per______ our service to the needs of each individuals or different groups

Answer 7

personalized

Question 8

What is diversity?
Based on the standard diversity definition, the types of diversity in a social context are theoretically infinite: they En____ every char_____ that appears with va______ among a group of people

Answer 8

encompass, characterisic, variations

Question 9

Six elements of diversity and how each impacts the service that we provide ( external and internal client)

Answer 9

1. Cultural diversity
2. Race diversity
3. Religious diversity
4. Age diversity
5. Sex/Gender/ Sexual orientation
6. Disability

Question 10

How does hospitality contribute to cultural sensitivity?
1. The h______ process
2. Ca____ to f____ requirements
3. Acc______ for beliefs and rituals
4. Acc______ your staff
5, Creating an inclusive bu____

Answer 10

1. hiring
2. catering, food
3. accommodating
4. accommodating
5. business

Question 11

Basics of cultural differences:
1. S____ls
2. He_____
3. Ri_____
4. Va_____

Answer 11

1. symbols
2. Heroes
3. Rituals
4. Values

Question 12

6 Cultural dimensions:
1. Power di______
2. Indi______ and co______
3. Mas________ and fe______
4. Uncertainty avoi______
5. Long-term or _____ term orientation
6. Indulgence and restraint

Answer 12

1. distance
2. individualism and collectivism
3. masculinity and feminility
4. avoidance
5. short-term

Question 13

Effective implementation of cultural awareness:
1. Accept the relativity of one’s own kn______ and pe_____
2. Be non- ju________
3. Tolerance for am_____
4. Appreciate and co________ respect the other people’s ways, back______, va____ and beliefs
5. Demonstrate em_____
6. Be fle_______
7. Acquire new patterns of be____ and beliefs
8. The h_____ to acknowledge what one does not know

Answer 13

1. knowledge and perceptions
2. judgment
3. ambiguity
4. communicate
5. empathy
6. flexible
7. behaviors
8. humility

Question 14

Important tips for hoteliers:
1. Be co______ of food requirements
2. Accommodate religious be_____ and ri_____
3. Educate yourself in cus______ and pre_____
4. Know how to get the best out of your employees

Answer 14

1. conscious
2. beliefs and rituals
3. customs and preferences