LES CLEFS D'OR ( THE GOLDEN KEY) Flashcards
Les Clefs d’Or ( translated as The Golden Key) is a professional ass_____ of hotel concierges, with approximately 4_____ members working in over 80 countries and 5____ destinations, in literally every corner of the world.
association, 4000, 530
Easily identified by the golden crossed keys on their lapels, these members are an e____ fraternity, gl_____ connected, committed to professional development, and driven to setting new s____ for guests service perfection
elite, globally, standards
The French section of Les Clefs d’Or was formed by Pierre Quentin in 19___ while our int_____ association was off_____ founded in France in 1___2 by Ferdinand Gillet, Denmark, Great Britain ( with Ireland), Italy, Switzerland and Belgium
1929, international, officially, 1952
This association was founded as a not - for - pr__ organization based on two pillars: Ser___ and Fr____
profit, service, friendship
[MOTTO] In service through fr____
friendship
[PURPOSE] Establish and promote highly pro_____
professional
[VALUES]
1. Our world is our b____
2. My guest t____y is your guest t____
- bond
- Today, tomorrow
[HISTORY]
- 20th Century: “ Hall po___”, Hotel -> train station to carry l____
- October 1___9: Pierre Quentin first founder of a concierge ass____
- April 1___2: Ferdinand Gillet founder of the Clefs d’Or
- 1st European Union of “ Clefs D’or” : Be_____
- 1970: Acceptance of Israel -> Int_______ association
- 1998: The official “ uni____” uniform
- Today: Union Inte_____ des Concierges
- Porter, luggage
- 1929, association
- 1952
- Belgium
- International
- Universal
- International
[CHARACTERISTICS]
- Acco____e every guest’s requests
- Handle all duties with z___
- Have a never-ending net_____ of acquai_____
- Many years of h___ work
- Know their city like the back of their hand
- Desire to se____
- Multilingual and open- ____
- Pr___ of the Gold Keys
- Accommodate
- Zeal
- network, acquaintances
- hard
- serve
- Open- minded
- Proud
[ SKILLS] TEAM
T o____
E ve___
A ch____
M o__
T ogether
E veryone
A chive
M ore
[SKILLS] The 6 Cs:
C uri____
C re_______
C o_______
C ha_______
C oo_______
C on_____
C uriosity
C reativity
C ommunication
C harismatic
C oordination
C onfidence
[ PRINCIPLES] Les Clefs d’Or Brand Principles
1. Strive for Ex____
2. Lead by ex____
3. Discr____
4. In service through fr____
5. The guest comes fr_____
6. Integrity and re_____
7. The Net_____
- Excellence
- Example
- Discretion
- friendship
- first
- respect
- network
How to join Les clefs D’Or:
1. Currently employed in a hotel of good st____
2. 5 Consecutive years in hos______ industry
3. 2 years on the con____ department
4. Re______ letters from past and present employers
5. Reference letters from service industry sou_____
6. Full re_____
7. Statement of cont_____
8. Reference letters from ___ active members
9. Interview
- standing
- hospitality
- concierge
- reference
- sources
- resume
- contribution
- 2
Serving more than 127 million guests every year, Les Clefs d’Or members fulfill an infinite variety of requests from every day to the extr_______. As lifelong professional hotel concierges, their experience, kno_____ and pro_____ relationships make them the most reliable local experts and amba____ of their chosen destinations
extraordinary, knowledge, professional, ambassadors
With every member having ac______ to Les Clefs d’Or’s global network, often meeting fa_____ at one of their annual international congresses, there is nowhere they cannot reach or guest request they cannot deliver. No one knows the w____ like Les Clefs d’Or
access, face-to-face, world
